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      Alaska Airlines

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      Customer Service Agent Interview

      19 Jan 2016
      Anonymous employee
      Washington, DC
      Accepted offer
      Positive experience
      Average interview

      Application

      I applied online. The process took 2 weeks. I interviewed at Alaska Airlines (Washington, DC) in Dec 2015

      Interview

      After an online interview, they asked me to come in for a group interview. Due to cofusion about location, all of the candidates for the job ended up arriving late! (We all had to shuttle from the airport). To speed things up, they gave us the welcoming seminar telling people how hard it is, and what is expected (the metro does not run for the morning shift- so we're all required to have a reliable way to get to work), and some of the difficult aspects of the job. Then they gave all of us a time to meet for our one-on-one interviews. However, they had set up two tables with two employees and interviewed two people at the same time. After the first interview, you were asked to switch to the next employee while the other candidate does the same. One employee focused on work history and how it applies to the job, and the other played devils-advocate a bit. He asked a series of generic questions but then would ask more questions about your answer that seemed like he wasn't pleased. At first I thought he was just testing how I reacted, but then I feared he really didn't think my answers were good. I got an offer so I think he was just testing! Also, they watched us. They watched how we mingled with other people, and how we responded to the entire experience (especially since we all had an adrenaline rush getting there!)

      Interview questions [5]

      Question 1

      Why do you want to be a CSA with Alaska Airlines?
      1 Answer

      Question 2

      Explain a time where you had a conflict with a fellow employee, and how did you resolve it?
      1 Answer

      Question 3

      Explain a time where someone remembered you, but you didn't remember them. Why did you stand out to them? (That's not the exact wording- but it's along those lines)
      1 Answer

      Question 4

      How does your prior work history fit in with this job?
      1 Answer

      Question 5

      What would be the hardest part working as a CSA?
      1 Answer
      4