I applied for this position and was contacted 1-2 weeks after by email asking when the best time frame would be for a phone interview. They respond telling you exactly when they will call.
My phone interview was a couple of days later. A nice, friendly lady on the phone goes over your basic work history with you. Then they will ask a few questions like how you have resolved a conflict with a customer in the past, what is one of your strengths and a weakness, and a couple of other situational questions (I can't remember them all, but they're pretty basic). My phone interview was 20 minutes long, and at the end (if it goes well enough), they will ask if/when you can interview in person and which location you prefer. The interviews occur in many different locations and you can choose which one is most convenient for you. You pay for your commute to the interview regardless how far you live.
Luckily for me, the interview was very close to my house, only 2 days after my phone interview. It was at a nice hotel. You show up, sign in and meet in a large conference room. There were 100 people in my interview. They go over info about the airline, then split you into groups. You will be asked to introduce yourself and go around answering interview questions i.e. "To which job have you been the most loyal," etc. Stand up straight, speak clearly, smile, show that you are happy to and excited to be there! After a few rounds of group questions, they will either ask you to stay, or you will be let go. NOTE: anyone who was not dressed in business attire like a pant suit, long pencil skirt and dress top and/or blazer was let go at this time!! My advice: dress exactly like a flight attendant. *You do not need to wear your hair up at Alaska Airlines, so that is optional, but keep it somewhat neat and clean.
Next you will meet with a flight attendant to go over basic requirements like "Are you willing to relocate?" etc. Afterwards, you meet with an HR rep. They are friendly and will be writing down your answers. They will go over your 10 year work history, and ask why you left each job. They will ask if you have a criminal background. They will ask "What do you think would be the biggest challenge about becoming a flight attendant?" or "What would be the hardest part about relocating?" They will ask about a time you went above and beyond for customer service, and a few other situational questions. Use the STAR method when answering to the best of your ability. I was a bit nervous, but the HR rep helped by asking more questions to get the full answer if I left anything out (STAR = Situation, Task, Action, Resolution). This part is not hard - be excited, be bubbly, be professional, and stay focused on explaining GREAT customer service that you've provided in the past.
After HR you go back to a waiting room. They will pull you out one by one and tell you if you get to move on, or they will ask you to leave. The next round is a group interview. There were about 15 people left in this round. We did a group activity like using the floor of the room as a map of the united states. You are given cards with city names on them, and as a group you map them out. Do not be overbearing, but get involved. Then there is a final panel of questions. They want to get to know you, see how you interact with others, and get a final idea of how you would deal with particular situations. You will spend a lot of time with the other applicants while waiting for call backs and in between interviews. You will feel comfortable with them by the end which is great. My best advice - don't get TOO comfortable. By the end of the 11 hour interview process you may feel it is ok to make jokes, speak out a little more than you should, and get TOO involved in the group activities. Make sure to remain professional. Be as friendly as you can, but it is still an interview. My best advice is to behave like you're in a beauty pageant that only judges on personality... And how you are dressed.
I did not get a call back but I know what my mistakes were in the last round after much reflection (they do not give you feedback). I am glad I went, and now I know exactly what I need to do in my next interview. Remember, it's ok to be nervous, but if you really believe you have the characteristics to be a great flight attendant, you do not have anything to worry about. Just show them who you are, be VERY polite, make friends and have a great time.
Good luck!