I applied online. The process took 1 day. I interviewed at Air Canada (Vancouver, BC) in Oct 2018
Interview
I applied online and was asked to do a video interview immediately after. There were 10 yes/no questions and then 5 scenario based questions. All five of the questions are below. This was only yesterday, haven't heard back yet.
Interview questions [6]
Question 1
Are you able to have a business conversation in a language other than English? If yes, please list the languages in which you have a business/conversational proficiency.
Customer service is very important at Air Canada, tell me about a time when you dealt with a customer who was angry about something that did not meet his/her expectations. What was the situation? What did you do in this situation? What did you find difficult? What was the outcome? What are some of your “tricks” to help appease an angry customer?
Tell me about a time when you were a member of a team of people that was not cooperating and working as well together as they should. What did you specifically do to help the team? What was the situation? What actions did you take? What was the result?
We are generally very appreciative when someone offers to help us out when we are busy. Tell me about a time when you helped someone who was very busy. What was the task? Why did you offer assistance? What did you do? How did the other person react? What was the result?
Initial phone interview followed by an email personality and compatibility assessment, Once you are hired they schedule phone interviews to verify your language skills that are on your resume, so be prepared for that. Overall it is a pleasant and straightforward process, much like any big corporation.
Very easy and straightforward interviews. Your hiring is conditional on the language assessment you need to take during your training and it needs to match your resume, so be mindful of that. Initial email, one assessment, one phone interview. They hire volume not quality for entry level positions.
I applied online. I interviewed at Air Canada in Sept 2023
Interview
Interview process was very professional, unbiased, conducted by an Air Canada recruitment specialist. Was contacted to schedule an interview, then a language assessment was done to complete the application, received a call back with the initial job offer, then onboarding.
Interview questions [1]
Question 1
How would you handle a call from a customer where English or French isn't their primary language (essentially language barriers).