I applied online via Agoda's website, and then I got a call to confirm my date for the interview. There are 3 stages. Firstly, you have to interview with an HR for 30 minutes via online platform. Secondly, you will have a take home test writing two emails in English and your native language, and you have to calculate numbers a little bit (easy). If you are shortlisted for the final interview, you will have the interview with the manager ( your future leader). The last stage is the final interview with the hiring manager for 1 hours via online. They will ask you about your resume in details, and there is a role play about a promblem regarding a booking. They are very professional and friendly, so just be yourself and have a nice talk with them!

I applied online and was contacted by HR for an initial screening. The process included a written assessment where I had to respond to customer service email scenarios within a time limit. This tested communication skills, tone, and problem-solving ability. After passing the assessment, I had an HR interview focusing on my background, motivation for joining Agoda, and customer service experience. This was followed by a manager interview, which included behavioral and situational questions related to handling difficult customers and resolving issues. Overall, the interview process was professional, well-organized, and focused on real customer experience scenarios. The interviewers were friendly and explained the role clearly.