I interviewed for a KYC Team Lead position in Brazil and went through an extensive, multi-stage process that lasted several weeks.
The process included:
An initial screening call with the recruiter
A 30-minute interview with a Team Lead based in San Francisco
A 1-hour case study presentation prepared in advance and delivered to a Senior Lead and another Team Lead (both US-based)
A culture alignment interview with two Team Leads from different compliance areas
An interview with a Team Lead based in Amsterdam
A final interview with the Brazil President
While the structure initially appeared thorough and well-organized, the experience significantly deteriorated at the final stage.
After completing the last interview, there was no proactive communication. I only received an update after following up myself. The recruiter then informed me that they were waiting for feedback due to internal scheduling (the president being at an offsite). A few days later, I was rejected based on feedback from an earlier-stage interview.
This raises serious concerns about the evaluation process. If a critical concern existed in an earlier stage, it should have been addressed before progressing a candidate through multiple additional interviews, including a final round with senior leadership.
For a process requiring this level of time, preparation, and engagement, the lack of coordination, delayed communication, and late-stage decision-making reflects poorly on the overall candidate experience.
Additionally, I was contacted again approximately one and a half years later by a different recruiter for a similar leadership role, which suggests a lack of internal visibility or continuity regarding past candidate experiences.
