Advanced Call Center Technologies Customer Service Agent interview questions

double interview, got drug tested, got the run down of what to expect in the job. Told me my benefit opportunities and positions available. I got hired the same day that I got the interview and I got training 2 weeks after

They found and recruited me via a job hunting site I was on. I had customer service experience, but no call center experience. You can apply or request an interview online or by calling directly. No need to wait on them to find you! The interview is LONG, but not difficult. Rest, eat, and pee before you get there. Expect to be there about 3 hours, especially if there are lots of other candidates. I've rarely heard them split the time over more than one day, but you may be able to by request. You need 2 forms of ID! You'll may need at least one to get in the building. Go in relaxed and confident. Dress in the best clothes you have, but don't fret if you're homeless and all you have is jeans and a T-shirt. The supervisors dress casually some days, fancier other days. They don't judge on appearance as much as typing skill and personality. When you get some paychecks, you can start upgrading your wardrobe. Expect to wait, talk to at least 2 managers, take a little tour, and fill out lots of paperwork. You may be able to speed things up slightly by having a resume already in their system or that you're able to access easily electronically. Sometimes they have auto-fill software to pull the data. There's a typing test. It's pretty easy if you've got decent speed and accuracy. You listen to recorded messages and type what you think you hear. Spell it the best you can. It's best to know your state abbreviations because those may not be provided. Example: Florida = FL. Most people will get a background check and drug test on the spot. They've got a saliva test with quick results. You keep this annoying little brush in your mouth for several minutes. It your test is a dud or you mess up, you have to repeat. If you pass all of the above, you'll probably get hired that day or shortly after. They not only have high turnover, but they're growing. There are hundreds of spots to fill. For this reason, don't be nervous about competition. You may get to start training the next day, or in a couple weeks depending on your availability. Most training lasts 2-4 weeks, 8 hours a day. It's mandatory. Let them know in advance if you've got plans you can't get out of. They may or may not be able to work with you. Worst case, you may have to wait for the next round of training.