Acumen Brands interview questions

After applying for the position online, I received an email from HR to answer a few screening questions. They were fairly easy, and I got an interview. I arrived a few minutes early, and I waited about 10-15 minutes to be called back for interview. The three women conducting the interview were all friendly and laid back. Interview was short and questions do not stand out to me as being difficult at all. Basically, I had to describe my customer service experience and how I deal with unhappy customers. Then I was given a basic test to see if I could use their chat system. Overall, very easy and laid back interview. Do not let it fool you though. This is not a laid back work environment once you get the job.

From remote (e.g. not at the interview) there was an online skills test and a few questions to answer via email. One question was standard but two others dealt with issues that would need to be covered by the in-person training (including knowing the company's internal policies for specific situations) and seeing information specific to the case. Being that I could not answer these questions fully without additional information, I was surprised to have gotten an interview. It seemed like a laid back office. Friendly, chatty people. Ping pong table in office area. I arrived early for the interview. They were at least fifteen to twenty minutes late after the scheduled interview time to bring me in. It gave me the impression of a disorganized company compared to other interviews. I was basically asked to talk about prior experience and what customer service means to me. It was very quick and not worth the time. I was told they would get back to me with an answer even if it might be right before training. They apparently had a number of other people to interview. No further contact after the interview. The position has since been reposted in early to mid-November, despite supposedly so many others to interview. It is a seasonal position for the Christmas shopping season.