Abtran interview questions

Initial screening by phone: This is usually very chill: Why you want the role / Abtran Availability (shift work, weekends, public holidays) Right to work in Ireland Basic customer service questions. Assessment stage: Role-play (handling a customer call — especially important for eFlow) Formal interview (video or in-person) This is more competency-based: Handling payments, complaints, or sensitive data Working to targets/KPIs Teamwork and reliability They also explained: Call volumes Metrics (AHT, quality, attendance) Shift patterns

Competency based interview process held by manager and someone from recruitment or HR. Straight forward and welcoming and they put me at ease. The interview itself was about 45 minutes in total and the conversation flowed well/