Absolutely, one of my memory that comes to mind is when I was working in Pos as a fontliner at lunchtime. A woman came in and insisted on using a coupon that was expired and so I told the lady I couldn’t ring it up because it was expires and showed her the expiration date. She started to get very angry and yell and demand to speak to my manager who I know was busy at the time. I had a long line of a customers. So I took a deep breath, and I remembered that my manager told me that I could offer