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      Development Assistant Interview

      18 May 2017
      Anonymous interview candidate
      Minneapolis, MN
      No offer
      Negative experience
      Average interview

      Application

      I applied online. I interviewed at ALIGHT (Minneapolis, MN) in Sept 2016

      Interview

      I was really, really excited to work at ARC so I appreciated that they let me do an interview by Skype while I was out of town for a few weeks. It went well and the interviewer, in an admin position, asked if I could come in when I got back to town to meet with the manager of the open position. From what she said it did not sound like this would be a second interview, but in her scheduling email it was referred to as an interview so luckily I did a bit of preparation in the little time I had, because that was what it turned out to be. I thought it went really well and I sent a handwritten thank you note to the manager. A week or so later, the admin emailed me saying they hoped to have more info for me soon. A couple days after, she left me an ambiguous voicemail asking me to call back about the position. Before I had a chance, she left another similar voicemail, so of course by the time I did call her, I had gotten my hopes up in spite of myself. Turns out, they were "going a different direction" with the position but they hoped I would still volunteer. I kept it professional on the phone but I was incensed and heartbroken. She didn't even say it was a hard decision, or that they would like to see me apply again in the future, just that they hoped I would donate my time to them instead. I know they had no way to know about all the factors on my end that made this so hard to take - I had been applying to jobs for months, I had missed possibly the best Northern Lights display of my life so I could finish the application, I was on vacation when she called - but it still seems like a lot to ask of an applicant for such a low-level position to do two hour-long interviews in the space of a week (and without clearly stating that the second would be an interview, when I had to really put myself out even to get to it). Moreover, it just seems inconsiderate to leave a person two ambiguous voicemails and make them call you back so you can tell them they're not getting the job. Please, just use email. I applied for 40 jobs last year and interviewed for more than a dozen, and no one ever called me to say I was rejected, much less made me call them. It might seem like a nice personal touch, but it was actually devestating, and it's so disappointing that they would fail to realize this.

      Interview questions [1]

      Question 1

      The manager asked if I had considered applying for a program manager position, which I said would interest me but I was probably not qualified for at the time. I really didn't know what to make of this, I have no doubt that I would never have been considered for such a position at the time and I was fairly qualified for this position, so it was a bit frustrating to feel as if she might be suggesting I shouldn't be applying to a position that was not my top choice, even if I wouldn't be qualified for that.
      Answer question
      avatar
      ALIGHT response
      8y
      Thank you for taking the time to write this review and for your honest feedback. We are committed to making the recruitment experience great for talent like yourself so appreciate your insights. We continue to ambitiously find ways to improve our hiring process and I want to address a couple of your specific concerns with you. I apologize that the voicemails and phone conversation didn’t match our “high touch” intention. Thank you for your advice to use email rather than delivering disappointing news via a phone call. We strive to personalize our process as we believe our candidates deserve more than a canned email or voicemail after taking ample time in applying and interviewing with us, especially in your case in which you sacrificed a Northern Lights show and took time out of your vacation to interview with us. Thank you for your strong interest and commitment in striving to join the ARC team. I am sorry that our interview process felt lengthy and rushed for you. We work hard to give candidates ample opportunity to showcase themselves to determine whether there is a good fit. For this reason, our interviewing process includes discussions with several ARCers to allow candidates to get a robust picture of the role and life at ARC. Often, the hiring process can feel excruciatingly long for candidates for both justifiable and unjustifiable reasons, and while we’re not perfect at this, we strive to provide a speedy process to candidates recognizing that they may be juggling several opportunities and are quickly trying to find a solid career match. We are taking your feedback and addressing all the places we missed in delivering a positive experience for you and other candidates. I am sorry to hear that you have had a difficult time in your job search and hope you have since found meaningful work and the environment you are looking for in a company. We always appreciate actionable feedback to help us improve key processes like recruiting and communication, so we would sincerely welcome hearing from you with further ideas for improvement. If you feel comfortable, I encourage you to call me directly at (612) 874-5467 and we can chat more. Annie Nolte-Henning HR Manager