Thank you for sharing your experience with us on Glassdoor. We genuinely appreciate your feedback and are sorry to hear about your challenges during the interview process. First and foremost, we apologize for the inconvenience caused by the scheduling mix-up. This does not reflect the standard we strive to maintain, and we are taking steps to ensure better communication and coordination in the future. Regarding the resume tailoring request, we understand how frustrating it must have been to receive feedback that didn’t align with your efforts. We aim to provide clear and constructive feedback to all candidates, and it’s clear we fell short in this instance. Your comments have been noted, and we will work on improving our feedback process to ensure it is more helpful and transparent. We value your input and are committed to learning from this experience to enhance our recruitment process. Thank you again for bringing these issues to our attention. Warmly, Erin Anderson Chief Operating Officer