Dear Sir or Madam, Thank you for taking the time to review our company. We would like to extend our apologies for any miscommunication there may have been on our end regarding the type of position you applied in. The job title that you applied in is, Client Service Representative and if you read over the job description you will see this is a face to face interactions with customers for our Mobility section. In the confirmation email we also mention to our applicants to read over the job description before the interview process to avoid any miscommunications. We have multiple positions available but you applied for our "Retail position" NOT inside the office or any of our Marketing positions. I attached you the job description so please make sure to read over and let us know if you have any questions or concerns. https://www.jobilize.com/amp/job/client-service-representative-wilmington-9ten-solutions-united-states?utm_campaign=google_jobs_apply&utm_source=google_jobs_apply&utm_medium=organic Again, your feedback is greatly appreciated and we wish you the very best in your future endeavors.