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      The AA

      Engaged employer

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      What is a typical working day like at The AA?

      The AA reviews

      Fantastic place to work

      Anonymous employee
      Current employee
      Recommend
      CEO approval
      Business outlook

      Pros

      Fantastic company to work for, supported at everything opportunity. No two days are the same, and the job offers variety every day. It is extremely rewarding to help members day and night and to offer knowledge and support

      Cons

      In my opinion there are no negatives

      Top of their class!

      Rss
      Current employee
      Chatham, England
      Recommend
      CEO approval
      Business outlook

      Pros

      Good leadership, good support and good selection on shift patterns to suit every need. Everyday is different and every job is different in its own way, when I get home after my shift I always feel like I’ve made a positive change to someone’s day.

      Cons

      No cons for my role.

      6
      avatar
      The AA Response
      now
      You absolutely have made a positive difference to our members, thank you

      Enjoy every day

      Rss patrol
      Current employee
      London, England
      Recommend
      CEO approval
      Business outlook

      Pros

      No two days are the same. Get to help people and make their day.

      Cons

      Shift work. Night and weekend work

      8

      Lack of support

      Customer service representative
      Former employee
      Oldbury, West Midlands, West Midlands, England
      Recommend
      CEO approval
      Business outlook

      Pros

      Pay Hours Rotating shifts Teamwork

      Cons

      Lack of supposed and understanding from management

      Stay far away

      Hr coordinator
      Former employee
      Basingstoke, England
      Recommend
      CEO approval
      Business outlook

      Pros

      If you enjoy being worked like a dog for a below average HR salary, this is the job for you.

      Cons

      Nepotism, an unachievable workload, bullying, bad management and unprofessionalism. The HRSS is overwhelmed with work constantly , no support from senior management or team leads in regards to this. Increased workload but decreased team members. Senior managers do not maintain confidentiality about members of their own team, let alone the wider employees of the AA. Absolutely no opportunities to progress. The HR team as a whole are not interested in development at a lower level. Team wide wellbeing issues within HRSS. Team members working until late at night to meet deadlines. Not somewhere you want to work if you want to maintain any sort of positive mindset/ mental wellbeing.

      6

      Review VW Dept

      Call handler
      Current employee
      Oldbury, West Midlands, West Midlands, England
      Recommend
      CEO approval
      Business outlook

      Pros

      Great team Great staff health support Nice offices Canteen Understanding managers

      Cons

      Shift work Sometimes difficult to book days off / holidays you want Poor pay Some calls can be stressful

      7

      Employment review

      Area coordinator
      Current employee
      Oldbury, West Midlands, West Midlands, England
      Recommend
      CEO approval
      Business outlook

      Pros

      Good salary, professional staff & workplace.

      Cons

      Some area are shift work.

      3

      Working for the AA

      Patrolman
      Current employee
      Luton, East of England, England
      Recommend
      CEO approval
      Business outlook

      Pros

      I am well looked after, there is a good team spirit and am well paid compared to offer parts of the motor industry.

      Cons

      The shift work has never been a problem for me however it my not suit all.

      4
      avatar
      The AA Response
      now
      Thank you for sharing your feedback! We’re delighted to hear that you feel well supported and enjoy the team spirit at the AA. It’s great to know that our efforts to provide competitive pay and a positive working environment are making a difference. We know that shift work may not suit everyone, but we appreciate the flexibility of Patrols like you and the commitment you bring to your role in helping our members every day.

      Patrols life

      Rss patrol
      Current employee
      London, England
      Recommend
      CEO approval
      Business outlook

      Pros

      Being outdoors Everyday is different No two days are ever the same The satisfaction of changing someone’s day for the better

      Cons

      Shift work not for everyone

      8

      Enjoy every day

      Rss patrol
      Current employee
      London, England
      Recommend
      CEO approval
      Business outlook

      Pros

      No two days are the same. Get to help people and make their day.

      Cons

      Shift work. Night and weekend work

      8