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      What is a typical working day like at ServiceNow?

      ServiceNow reviews

      ServiceNever

      Staff software qa engineer
      Current employee
      Recommend
      CEO approval
      Business outlook

      Pros

      I was a part of platform infra automation QE testing team. There are no benefit of being in the team. It's a production support team.l with 24/7 working expectation. Company is good but my teams working environment is very unhealthy. I have to leave within 6 months due to poor working style of the team

      Cons

      The project is a disorganised nightmare without any clear-explainable process, impractical team structure and unrealistic expectations. There is no apparent direction at the leadership level and every trivial thing seems to become priority at once creating panic in the team. During my tenure here, it was very difficult for me to identify if I am working in an engineering team or a support team. Maybe engineering and support are treated as same thing here which can be use interchangeably as per convenience. From my perspective, it just a split between too many tiny teams that just passes the buck when something is broken and gets territorial when someone takes action in their area. Besides weekly task allocation and some internal meetings, the team's process is practically non-existent. I hardly have any regular talks with any PM’s/BA’s, architects or developers for the testing tasks I work upon. However, I always leave questions on teams channel in my day which are answered when I am asleep at night so that I can again ask follow-up questions next day. This cycle of questions and answers is called collaboration here. I have a direct manager and dotted line manager to demonstrate my ability to work and juggle with multiple priorities at the same time and to degrade my work life balance in that process. To add to the misery, there are people at management level who are clueless on what QE is about maybe because they don’t have any ground level reality or any first-hand working experience in QE domain.

      3

      Love working here and its hard to imagine ever leaving

      Senior ux/ui designer
      Current employee
      Santa Clara, CA
      Recommend
      CEO approval
      Business outlook

      Pros

      Work culture, team dynamics, tools, management, well being, helpfulness

      Cons

      I love my design team and pms but on other areas on servicenow, in my brief time helping out other products, i see its like night and day.