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      OSB Group

      Engaged employer

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      What is the salary like at OSB Group?

      OSB Group reviews

      Great place to work

      Analyst
      Current employee
      Chatham, England
      Recommend
      CEO approval
      Business outlook

      Pros

      The best culture and good pay.

      Cons

      Awful systems and outsourced IT function isn’t always helpful.

      avatar
      OSB Group Response
      now
      Thank you for your 5* review! We encourage you to attend our Modernisation roadshows to gain an insight into how we plan to transform our ways of working for both our customers and our colleagues - we are super excited!

      7th consequent great place to work certification

      Manager
      Current employee
      Bengaluru
      Recommend
      CEO approval
      Business outlook

      Pros

      salary will be good, and flexibility is the advantage

      Cons

      Politics may be there, which is common in many companies

      avatar
      OSB Group Response
      now
      Thank you for your review. We note that you are one of our OSBi colleagues and would signpost you to redirect your review to our OSBi Glassdoor page.

      Disappointing

      Mortgage underwriter
      Current employee
      Wolverhampton, England
      Recommend
      CEO approval
      Business outlook

      Pros

      People are the heart of the business. Office has recently been renovated and is modern. Benefits outside of your salary are good. Underwriting team managers are brilliant.

      Cons

      Staff are consistently undervalued, and for the past two consecutive years redundancies have been carried out under different labels, yet the end result has been the same. Salaries are not competitive compared with other specialist lenders, and the recent underwriting salary “rebenchmarking” only highlighted this further. Some employees received no adjustment at all because their April increase had already pushed them just above the new baseline, while others received around £1,000 — which felt more insulting than supportive. Despite reassurances that roles were secure, more than 50 people were made redundant only three days later. We are regularly told via internal updates that the business is performing well and in line with expectations, but the actions taken paint a very different picture. Career progression is also limited, with a mandatory two–year minimum in your current role before you can even be considered for promotion. I was genuinely excited to build my career at OSB, but both myself and many of my colleagues in underwriting have been left disappointed and are now actively exploring opportunities elsewhere.

      2
      avatar
      OSB Group Response
      now
      Thank you for taking the time to share such detailed feedback. We’re pleased to hear that you find the team, environment, and wider benefits positive, as well as the support from your managers. At the same time, we recognise and take seriously the concerns you’ve raised around pay, career development and the impact of recent changes. Our industry continues to evolve rapidly. Customer needs are changing, we’re developing and deploying new technology, and we are challenging ourselves on the complexity of our processes. We encourage you to discuss your concerns directly with your line manager or reach out to your People Business Partner to discuss further. Regarding your advice to management, we are committed to reviewing our processes to ensure they are as transparent, considered, and supportive as possible.

      Good pay and staff

      Senior underwriter
      Former employee
      Wolverhampton, England
      Recommend
      CEO approval
      Business outlook

      Pros

      Good pay Good teams to work with Supportive colleagues

      Cons

      Inflexible management to new ideas and ways of working

      avatar
      OSB Group Response
      now
      Thank you for taking the time to share your feedback and for your tenure with us. We’re pleased to read that you valued the pay, team environment, and the support of your colleagues while you were with us. Feedback like this is important to us, and we continue to focus on improving how we engage with colleagues, encourage innovation, and evolve our ways of working. We wish you all the best in your future career and thank you again for your contribution to OSB Group.

      Politics

      Senior anlyst
      Former intern
      Baaūni
      Recommend
      CEO approval
      Business outlook

      Pros

      Good pay as compare to markey

      Cons

      Police is lot here, Bengalis

      avatar
      OSB Group Response
      now
      Thank you for taking the time to leave a review and share your perspective. We appreciate all feedback and engagement on our profile. However, based on the details provided, we do not believe this review relates to an experience with OSB Group. As such, we are unable to comment specifically on the points raised. We nevertheless thank you for your engagement and wish you all the best in your future career.

      Incredible culture, ambitious plans

      Anonymous employee
      Current employee
      Recommend
      CEO approval
      Business outlook

      Pros

      Collaborative, customer-focused culture. Ambitious leadership driven by values, vision, and a commitment to people. Tons of stretch and development opportunities. Genuine energy in the organisation - the excitement about the future of OSB is palpable

      Cons

      Tech that is catching up with ambition Not the highest salary but a strong overall package

      avatar
      OSB Group Response
      now
      Thank you for taking the time to share such a thoughtful and detailed review! We’re thrilled to read that your experience reflects the collaborative, customer-focused culture and values we work hard to uphold. It’s great to know that you’re feeling the energy and momentum within the organisation and are finding meaningful opportunities to grow and stretch your skills. We recognise the importance of having tools and systems that match our ambitions, and ongoing investment in technology remains a key priority. Thank you again for your insight and for being part of OSB Group. We’re excited to continue the journey ahead with you!

      Good company

      Mortgage servicing officer
      Current employee
      Hyderābād
      Recommend
      CEO approval
      Business outlook

      Pros

      Good environment to work There is work life balance Take agent level issues seriously by management

      Cons

      No Transparency in salary Apart from this everything is fine

      avatar
      OSB Group Response
      now
      Thank you for your review. We note that you are one of our OSBi colleagues and would signpost you to redirect your review to our OSBi Glassdoor page.

      Disappointing

      Mortgage underwriter
      Current employee
      Wolverhampton, England
      Recommend
      CEO approval
      Business outlook

      Pros

      People are the heart of the business. Office has recently been renovated and is modern. Benefits outside of your salary are good. Underwriting team managers are brilliant.

      Cons

      Staff are consistently undervalued, and for the past two consecutive years redundancies have been carried out under different labels, yet the end result has been the same. Salaries are not competitive compared with other specialist lenders, and the recent underwriting salary “rebenchmarking” only highlighted this further. Some employees received no adjustment at all because their April increase had already pushed them just above the new baseline, while others received around £1,000 — which felt more insulting than supportive. Despite reassurances that roles were secure, more than 50 people were made redundant only three days later. We are regularly told via internal updates that the business is performing well and in line with expectations, but the actions taken paint a very different picture. Career progression is also limited, with a mandatory two–year minimum in your current role before you can even be considered for promotion. I was genuinely excited to build my career at OSB, but both myself and many of my colleagues in underwriting have been left disappointed and are now actively exploring opportunities elsewhere.

      2
      avatar
      OSB Group Response
      now
      Thank you for taking the time to share such detailed feedback. We’re pleased to hear that you find the team, environment, and wider benefits positive, as well as the support from your managers. At the same time, we recognise and take seriously the concerns you’ve raised around pay, career development and the impact of recent changes. Our industry continues to evolve rapidly. Customer needs are changing, we’re developing and deploying new technology, and we are challenging ourselves on the complexity of our processes. We encourage you to discuss your concerns directly with your line manager or reach out to your People Business Partner to discuss further. Regarding your advice to management, we are committed to reviewing our processes to ensure they are as transparent, considered, and supportive as possible.

      Poor technology & blame culture

      Risk analyst
      Former employee
      Chatham, England
      Recommend
      CEO approval
      Business outlook

      Pros

      Great co-workers Employees genuinely want to do the right thing

      Cons

      Poor technology (still on Citrix system and you will have to use your own laptop when working from home. Salaries are low No flexible working

      2
      avatar
      OSB Group Response
      now
      Thank you for taking the time to leave us a review. We can see that you have now left the organisation, however, we need some more information to respond to your cons, however, encourage you to contact our People Function should you wish to discuss further.

      A company that feels like family

      Anonymous employee
      Current employee
      Chatham, England
      Recommend
      CEO approval
      Business outlook

      Pros

      - Having been at the Bank from the old days of toxic atmospheres and progression limited to if you face fits! I can genuinely say to see where it is now I feel proud to say I work for OSB! Salary is competitive, progression is based on both experience and behaviours! The bigger benefits such as mat leave, compassionate leave, and hybrid working are great but even the smaller benefits such as ice cream in the summer (and the CEO even serves on the van to make it more personal) , vouchers to say thank you for your hard work make staff feel appreciated. They are also extremely flexible if something happens at home and you need to work from home for a few days! I have seen a number of CEOs over the years but Andy is definitely the best we have had! He is on our level and spends time with his staff and takes an interest in them unlike previous CEOs who never left their ivory towers!! I can’t speak for other teams, but, although our team is huge, everyone works hard together well, when busy we all pull together and live the #oneteam ethos but also socialise as a team like the whole team bowling!Show me a company that has grown as much as we have and still maintained the family atmosphere! We’ve had a number of staff that have previously left the business for other roles elsewhere but we have had a number of them come back because other companies fall short! With the changes that are happening it can only get better! - They also give back to the community by giving every member of staff 14 hours to carry out volunteer work in either the company’s charity or other charities of your choice. - they are very disability aware, there are disabled parking spaces, lifts, toilets and emergency evac chairs for emergencies, specialist equipment such as rising desks/chair and mental health first aiders throughout the company.

      Cons

      Definitely the Systems, however, again being there as long as I have, I have seen the progression from the truly archaic to what it is now and the difference is extensive! Although there is still a lot of room for improvement, the company is investing heavily on improving this further!

      avatar
      OSB Group Response
      now
      What a cracking review! Thank you for your thoughtful comments and your length of service with us - this has made us beam with pride. #WeAreOSB We acknowledge your listed cons and agree that the Transformation work that we are undertaking is exciting.