Pros
Good relations with shops, small freedom to leave the store
Cons
Ever since February, they have changed the way that deliveries work. They have added cameras and an AI system that talks to you if you are going too fast, not using your turn signals, not looking at the road, not using your seatbelt, etc.. You are now only able to be at a shop for no more than five minutes including getting returns or if you have to get cash or a check from them. Management either from your store or the district manager will be extremely rude to you, belittle you,, degrade you (and say that they are “ toughening you up “).
You’re extremely overworked for minimum wage. And if you’re a woman, forget about it, the district manager does not want any female delivery drivers, but since the company is DEI, he cannot flat out say that. He makes it difficult for you to do your job, and will say that you don’t feel comfortable enough working because you cannot be “ Feminine enough” based on the work uniform being loose (and that the reason why you get lewd and inappropriate comments from technicians at the shop is because “you are dressing like a little boy and leaving everything to the imagination”. When I called to report him to HR, I told the worker over the phone his name and he visibly visibly sighed and told and told me that this is not the first time and it will not be the last time that HR has been called on him for problems such as that.
I was bit by a dog at one of the commercial shops, and the response given to me by my dispatcher was “should we really lose a commercial customer over this?” I had no knowledge that there was an aggressive dog in their office and was not warned until after their dog had bit me on the knee and caused me severe pain, bleeding and bruising. My store manager, ISS, and dispatcher did not want me to go home or to file an incident report until I told the assistant store manager the following Monday, and my store manager realized that he was going to get in trouble with corporate.
If you have issues with the management at your store, the district manager will seem like he is giving you a deal by forcing you to transfer 20 minutes away from your home or further., Or telling you that you have to get fired but phrasing it that you Quit. If there is any reason that you do not get along with a shop that you deliver to or you do not feel comfortable delivering to that shop, they do not care. They do not care if it potentially threatens your physical safety, they just want their money in their parts in the state.
There is extreme favoritism within the company. I have to go to a shop where I have an employee stalking me at my time in and outside of work. But another high priority shop within the same distance, my coworker does not have to go to even if their delivery ticket is sitting on the counter for up to an hour because of something that happened 25 years ago.
They expect you to answer your scanner within five seconds or less even if it takes you some time to pull over off of the road park and answer, but there are times where you are waiting sometimes up to 1020 minutes for them to answer a very important question with the shop when you have other tickets that you need to deliver And they get upset with you when you don’t know what to do and no one‘s answering you and the owners of the store are getting irritated that they don’t have an answer within a decent amount of time. You are not allowed to “go outside of your scope of practice” and decide what needs to be done in that situation. If you do not get a callback from your ISS, your dispatcher, or a manager.
There is a current hiring freeze so you will be expected to do every position in the store, including the one that you were hired for.
