Pros
Pay is competitive compared to similar roles in hospitality, and you’ll learn quickly because you’re basically forced to figure things out on your own. Most coworkers at the property and HQ level genuinely try their best despite the lack of support.
Cons
Minimal onboarding and almost no real training. If you don’t come in already experienced, expect to struggle. Expectations constantly change depending on who you ask, and communication from leadership is inconsistent. The company culture feels cliquey and political, and there’s a major disconnect between corporate leadership and what actually happens on property. Favoritism is noticeable, and employees are often expected to “drink the Kool-Aid” instead of addressing real operational issues. A lot of employees express these same frustrations privately behind closed doors, but I've seen none comfortably say it openly because of the politics and fear of backlash.