Pros
There were some good and decent front line workers there. Person who did my orientation and training was great. A great opportunity to provide very personalized care and teaching in the intimate setting of clients' homes, where they could retain so much more of their dignity, control, and freedom. This a refreshing change from the hospital setting.
Cons
Office/phone staff were too young / immature, petty, insecure, and whine-y. Hiring Manager generally well intentioned, but insecure and self described as not being able to themself handle the complexity and volume of the computerized patient documentation system. Subsequently, said same Hiring Mgr would ironically apply pressure to frontline staff if they took extra time ( off the clock and unpaid ) to make sure their patient documentation was thorough, accurate, and complete--a clear double standard and hypocritical. While there, same Hiring and Operations Mgr made sketchy statements during staff meeting about generating more patients for the business, for our agency location, more client referrals, and that in their opinion more patients needed home healthcare than were getting referred, and as such, someone must have whistleblown on this Hiring/Ops Mgr for potential Medicare fraud to the Corporate HQ as they all came bustling across the ocean shortly to sniff things out... That was uncomfortable to say the least. Pay was low then, and still is.