How do employees feel about Alorica's policy around taking breaks?

Benefits Work from home Paid training

Long hours no breaks cause you work from home

Quick hire. Working from home.

It’s very driven by stats only and they are very strict on all breaks lunches, logins, logouts and time awareness to the point you are micro managed and constantly reaching out if you spend too long with a customer, really affecting the customer, representative relationships. It was too pushy. No stability. Always hiring and firing people. Your position can be stripped at any time so theirs is absolutely no job security.

it has flexible schedule for students

short lunch break, customers are rude

They respect your schedule all the time

The breaks are too short and you get emotionally drained

Pay was great, 18 an hour, 2 15 min breaks and a 30 min lunch

Changing script and metrics constantly

Office work. The break room was super nice.

Coworkers there are awful. And I got in trouble for things that I VERY obviously did not do. I felt like I was in high school again.

Cab facility and rotational shifts

they dont have proper break schedule

Good training, break room and hygiene surrounding

The ops will always make sure we don't get paid night shift allowance because the night shift pay is for minimum 2 hrs between 12 to 6 am.. But we never get that ita always ends before 1.45 am or doesn't start before 4 am.. Very few get it that too will be from 11 to 9 am.. Rest of them work a night shift job for day shift pay.

Good hours, okay pay and good co-workers

Drama, short breaks and unfairness.

Relaxed office environment for night shift. Wellness breaks are mandatory.

No regular raises, upper and middle management is bit disconnected. No work at home options for this position as of Oct 2023. Turn over is somewhat high for this position and middle management