Does iCall Services pay their employees well?

According to anonymously submitted Glassdoor reviews, iCall Services employees rate their compensation and benefits as 2.5 out of 5. Find out more about salaries and benefits at iCall Services. This rating has decreased by 13% over the last 12 months.

How satisfied are employees working at iCall Services?

49% of iCall Services employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated iCall Services 3.0 out of 5 for work life balance, 2.8 for culture and values and 2.8 for career opportunities.

What are the top reviewed jobs at iCall Services?

Customer Service Representative (8) , Customer Service Representative (CSR) (4) , Call Center Agent (3) , Call Center Representative (2)

What are the pros of working at iCall Services according to real employee reviews?

"And the people are great." ((in 3 reviews)); "The shared department provides a good opportunity to gain/strengthen your customer service skills by working with a variety of businesses and customers simultaneously." ((in 2 reviews)); "Comfortable working environment, wonderful trainers, wonderful people." ((in 2 reviews))

What are the cons of working at iCall Services according to real employee reviews?

"Got one day actual training on phones, then thrown on to take calls." ((in 4 reviews)); "pay is low for your most peoples background and experience" ((in 3 reviews)); "No benefits, No set hours, Minimal breaks, Usually no lunch break even at full" ((in 3 reviews))

iCall Services Reviews

2.9

49% would recommend to a friend

(41 total reviews)

Jeff Ostapa

78% approve of CEO

52% positive business outlook

Company ratings over time

Ratings trend for the last 6 months (41 reviews)

iCall Services has an employee rating of 2.9 out of 5 stars, based on 41 company reviews on Glassdoor which indicates that most employees have an average working experience there. The iCall Services employee rating is 24% below average for employers within the Human resources and staffing industry (3.8 stars).

Reviews by job title

41 reviews

5.0

28 May 2024

Stressful job with a good working environment

Call agent

Recommend

CEO approval

Business outlook

Pros

Payments were always on time Good working environment Everyone was friendly My superiors were always there if I needed anything You can also work remotely from your home

Cons

Occasional network issues(that has to do with the technical side of the company) Stressful job to always achieve the monthly goal for the team After the 8 hours of work and after talking to so many people everyday, you have no energy to do anything at all. It’s sad but true. It’s a very good job, enjoyable with a very friendly working environment, but it’s not a very easy job (just so you know)

5.0

11 May 2024

I had a really great time with my Organization.

Senior sales executive

Recommend

CEO approval

Business outlook

Pros

Working in a company allows you to collaborate with colleagues and be part of a team, which can be rewarding and enriching.

Cons

Work life balance Limited Autonomy Office Politics

5.0

29 May 2023

Support technique

Agente de call center - suporte técnico

Recommend

CEO approval

Business outlook

Pros

Helping customer to use an application established by LMCT for Pfizer company for the dispatch and received drugs, vaccine etc

Cons

Ameliorate the contact between the leader and agent

Viewing 1 - 3 of 41 Reviews

Jobs at iCall Services

Inside Sales and Service Representative

iCall Services

iCall Services Reviews

Company ratings over time

Reviews by job title

Stressful job with a good working environment

I had a really great time with my Organization.

Support technique

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