Does USAContactPoint pay their employees well?

According to anonymously submitted Glassdoor reviews, USAContactPoint employees rate their compensation and benefits as 2.8 out of 5. Find out more about salaries and benefits at USAContactPoint. This rating has been stable over the past 12 months.

How satisfied are employees working at USAContactPoint?

62% of USAContactPoint employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated USAContactPoint 3.9 out of 5 for work life balance, 3.7 for culture and values and 3.4 for career opportunities.

What are the top reviewed jobs at USAContactPoint?

Customer Service Representative (7) , Agent (4) , Customer Care Agent (3) , Call Agent (2) , Customer Service (2) , Inbound/Retention (2) , Phone Agent (2) , Retention Specialist (2)

What are the pros of working at USAContactPoint according to real employee reviews?

"The training is good too get started and begin work" ((in 5 reviews))

What are the cons of working at USAContactPoint according to real employee reviews?

"Also, the pay is $.18/minute talk time and this would be fine if you were actually talking for the hours that you signed on to work!" ((in 4 reviews))

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USAContactPoint

USAContactPoint Reviews

3.2

62% would recommend to a friend

(20 total reviews)

55% positive business outlook

Ratings by category

3.9

Work/Life balance

3.7

Culture and values

3.4

Career opportunities

3.2

Senior management

2.8

Compensation and benefits

USAContactPoint has an employee rating of 3.2 out of 5 stars, based on 20 company reviews on Glassdoor which indicates that most employees have a good working experience there. The USAContactPoint employee rating is in line with the average (within 1 standard deviation) for employers within the Human resources and staffing industry (3.8 stars).

Reviews by job title

20 reviews

5.0

22 Feb 2015

Excelllent

Customer service

Recommend

CEO approval

Business outlook

Pros

The training is good too get started and begin work

Cons

Unhappy customer calling and when they sign up someone already took them thew reward and you have too repeat it too someone who do not want too hear it again they just wanted too cancel.it ok too tell them about the rewards again and lower there price if they would like too listem maybe they miss something.

5.0

30 Jul 2014

In Training

Work at home

Recommend

CEO approval

Business outlook

Pros

Work from home, no waiting, immediately accepted.

Cons

I havent finished my training yet, but I will be curious to find out the call volume and pay. A lot of people on here haven't really given specifics in regards to pay. I understand its .18 min, but what are most people's average hours and what tier are you?

5.0

12 Jul 2014

Great company to work for!

Retention agent

Recommend

CEO approval

Business outlook

Pros

Bonuses for tire one agents (the top 15% based on retention rate) are significant; I'm averaging around $20/hr as a retention agent...Flexible scheduling and ability to work from home office...

Cons

Educating customers on the product they are calling you to cancel and getting them to keep their service is challenging - you must have or develop strong sales/retention skills to get the top pay. Still, it's not hard to make it to Tier 1 - most people don't even work - many others work part time and are in it for the smaller "tier 10" check...If you apply yourself, you can easily move up to Tier 1 Agent and and get the big bonuses...

Viewing 1 - 3 of 20 Reviews

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Excelllent

In Training

Great company to work for!

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