Does The NOW pay their employees well?

According to anonymously submitted Glassdoor reviews, The NOW employees rate their compensation and benefits as 2.5 out of 5. Find out more about salaries and benefits at The NOW. This rating has improved by 3% over the last 12 months.

How satisfied are employees working at The NOW?

31% of The NOW employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated The NOW 2.6 out of 5 for work life balance, 2.7 for culture and values and 2.3 for career opportunities.

What are the top reviewed jobs at The NOW?

Licensed Massage Therapist (63) , Experience Guide (31) , Massage Therapist (26) , Front Desk Receptionist (13) , Certified Massage Therapist (6) , General Manager (6) , Anonymous Employee- Former Employee (3) , Anonymous (3) , Front Desk (3) , LMT/Esthetician (3) , Lead Massage Therapist (3) , Anonymous Employee (2) , Experienced Guide (2) , Lead LMT (2)

What are the pros of working at The NOW according to real employee reviews?

"Great coworkers and nice ambiance" ((in 11 reviews)); "Good pay based on experience." ((in 9 reviews)); "Flexible schedule and rewarded with free massages and product." ((in 5 reviews)); "Free massages" ((in 5 reviews)); "Extensive Training" ((in 3 reviews))

What are the cons of working at The NOW according to real employee reviews?

"The pay is not great, the manager Melissa is completely unprofessional and plays favorites." ((in 10 reviews)); "Clients are constantly late because of parking." ((in 4 reviews)); "No work life balance." ((in 4 reviews)); "No benefits but outside of that nothing" ((in 4 reviews)); "No respect from manager and franchise owners" ((in 4 reviews))

The NOW Reviews

2.6

31% would recommend to a friend

(207 total reviews)

Jeff Platt

39% approve of CEO

28% positive business outlook

The NOW has an employee rating of 2.6 out of 5 stars, based on 207 company reviews on Glassdoor which indicates that most employees have an average working experience there. The The NOW employee rating is 28% below average for employers within the Personal consumer services industry (3.6 stars).

Reviews by job title

207 reviews

5.0

29 Jun 2026

Great management and flexible scheduling, but last-minute bookings can be tricky

Licensed massage therapist

Recommend

CEO approval

Business outlook

Pros

Flexible scheduling Great management Team building Aesthetic environment Easy enhancements Friendly clientele, mostly regulars Typically full bookings year round

Cons

Last minute bookings (10 minute notice) Late cancellation exceptions

5.0

28 May 2026

Great culture and flexibility, but limited in-person learning

Licensed massage therapist

Recommend

CEO approval

Business outlook

Pros

flexible scheduling to accommodate work-life balance family-like culture, staff is excellent at initiative and communicating with each other Promotes from within

Cons

Not as many learning opportunities in person(online CEs galore) Different treatment for different employees

The NOW Response

3w

Thank you so much for your feedback. We are so glad to hear about your experience working at The NOW. We hope you felt valued, recognized and rewarded during your time with us. Wishing you the best.

5.0

11 Mar 2026

Good Company

Massage therapist

Recommend

CEO approval

Business outlook

Pros

Caring owners Fun and friendly Coworkers Good pay and great tips from great clientele Steadily Busy

Cons

Due to some temporary health problems, I was unable to return once resolved. It was an unfortunate stumbling block but I appreciate having worked there. After 16 years as a therapist, this place still holds 1st place as my favorite.

The NOW Response

3w

Thank you so much for your feedback. We are so glad to hear about your experience working at The NOW. We hope you felt valued, recognized and rewarded during your time with us. Wishing you the best.

Viewing 1 - 3 of 207 Reviews

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Experience Guide (Spa Front Desk)

Sales Associate- Spa Front Desk

Experience Guide (Front Desk Associate) - West Hollywood

Experience Guide (Front Desk Associate) - Santa Monica

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The NOW Reviews

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Reviews by job title

Great management and flexible scheduling, but last-minute bookings can be tricky

Great culture and flexibility, but limited in-person learning

Good Company

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