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      ServiceRocket

      Engaged employer

      ServiceRocket Reviews

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      4.5

      90% would recommend to a friend

      (183 total reviews)
      avatar

      Rob Castaneda

      94% approve of CEO

      76% positive business outlook

      Ratings by category

      4.8

      Diversity and inclusion

      4.7

      Culture and values

      4.6

      Work/Life balance

      4.4

      Senior management

      4.2

      Compensation and benefits

      4.2

      Career opportunities

      ServiceRocket has an employee rating of 4.5 out of 5 stars, based on 183 company reviews on Glassdoor which indicates that most employees have an excellent working experience there. The ServiceRocket employee rating is in line with the average (within 1 standard deviation) for employers within the Information Technology industry (3.9 stars).

      Reviews by job title

      183 reviews
      5.0
      23 Apr 2026

      A great culture with things to improve

      Engineer customer support
      Recommend
      CEO approval
      Business outlook

      Pros

      After almost 5 years here, I can say: - All the people working here are really nice - You have an awesome work-life balance - Different opportunities to grow technically

      Cons

      - It's mostly Atlassian-centric. If you don't want to grow in this stack, you will get stuck quickly inside the company. - Improving your salary inside the company is not an easy task - With the latest restructuring, I feel it has lost a bit of its identity (the one I met 4 years ago)

      5.0
      1 Feb 2026

      Awesome company

      Support engineer
      Recommend
      CEO approval
      Business outlook

      Pros

      People is very nice, teamwork is very important, you can work on several projects.

      Cons

      My salary was below market, but it's still a great company!

      5.0
      30 Jan 2026

      Positive experience with a collaborative team

      Support engineer
      Recommend
      CEO approval
      Business outlook

      Pros

      ServiceRocket offers a very supportive and collaborative work environment. The team culture is strong, colleagues are always willing to help, and there are many opportunities to learn. The company values teamwork, continuous improvement, and knowledge sharing, which makes the experience very positive.

      Cons

      More clearly defined long-term career progression paths could enhance the overall experience.

      Viewing 1 - 3 of 183 Reviews
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      ReviewsServiceRocket reviews

      Glassdoor has 195 ServiceRocket reviews submitted anonymously by ServiceRocket employees. Read employee reviews and ratings on Glassdoor to decide if ServiceRocket is right for you.