Does Pollo Tropical pay their employees well?

According to anonymously submitted Glassdoor reviews, Pollo Tropical employees rate their compensation and benefits as 2.8 out of 5. Find out more about salaries and benefits at Pollo Tropical. This rating has decreased by 1% over the last 12 months.

How satisfied are employees working at Pollo Tropical?

43% of Pollo Tropical employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Pollo Tropical 2.9 out of 5 for work life balance, 3.0 for culture and values and 2.9 for career opportunities.

What are the top reviewed jobs at Pollo Tropical?

Cashier (87) , Assistant Manager (26) , General Manager (20) , Sales Associate/Cashier (14) , Crew Member/Grill Cook (12) , Crew Member (9) , Team Member (7) , Cook (6) , District Manager (6) , Manager (6) , Prep Cook (6) , Server (6) , Team Leader (6) , Part Time Cashier (5) , Drive Thru Cashier (4)

What are the pros of working at Pollo Tropical according to real employee reviews?

"Our managers tried to let us have free food at the end of closing shifts as much as possible" ((in 25 reviews)); "You’ll meet some nice people and become friends" ((in 16 reviews)); "Great food and nice coworkers" ((in 12 reviews)); "Flexible schedule and great co" ((in 9 reviews)); "Company benefits are fair for the industry average." ((in 6 reviews))

What are the cons of working at Pollo Tropical according to real employee reviews?

"Roaches' uncleanliness and rude managers that cut your hours because they do not like you." ((in 32 reviews)); "Regular employee pay is low and it makes it hard to find good hard working help for that kind of pay." ((in 31 reviews)); "Poor management too" ((in 23 reviews)); "Hours were long and unnecessary" ((in 8 reviews)); "No work life balance" ((in 6 reviews))

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Pollo Tropical

Pollo Tropical Reviews

3.2

43% would recommend to a friend

(426 total reviews)

Dirk Montgomery

42% approve of CEO

38% positive business outlook

Company ratings over time

Ratings trend for the last 6 months (426 reviews)

Pollo Tropical has an employee rating of 3.2 out of 5 stars, based on 426 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Pollo Tropical employee rating is in line with the average (within 1 standard deviation) for employers within the Restaurants and food service industry (3.7 stars).

Reviews by job title

426 reviews

5.0

28 Jan 2026

great place

Cashier

Recommend

CEO approval

Business outlook

Pros

great place to work. so sad the clifton location closed down

Cons

no cons that i can think of

5.0

29 Sept 2025

Great place to work

Team member

Recommend

CEO approval

Business outlook

Pros

Easy job great management no pressure

Cons

Schedule and working late its sucks

5.0

18 Jul 2025

Amazing Place to work

Project manager

Recommend

CEO approval

Business outlook

Pros

Great leadership, amazing co-workers, tuition help, opportunity for growth, and great benefits. Overall, fun place to work.

Cons

None for me, it was an amazing time working at Pollo HQ.

Viewing 1 - 3 of 426 Reviews

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Jobs at Pollo Tropical