Phantom Reviews

2.9

42% would recommend to a friend

(54 total reviews)

41% positive business outlook

Phantom has an employee rating of 2.9 out of 5 stars, based on 54 company reviews on Glassdoor which indicates that most employees have an average working experience there. The Phantom employee rating is 22% below average for employers within the Media and communication industry (3.7 stars).

Reviews by job title

54 reviews
5.0
21 Feb 2019

Pushing boundaries

Anonymous employee
Recommend
CEO approval
Business outlook

Pros

Phantom London is an incredible place to work in so many ways. - There's always a huge variety of awesome projects in the studio and where everyone can contribute in meaningful ways. - As Phantom always pushes the boundaries in their work there's always new challenges where the team and individuals are constantly growing in their skillsets. - Every role in the team contributes creatively in their own ways, from project management, to design and development - they're all key to creating amazing work. - Also with a young close-knit team and a strong set of values built around the Phamily the culture of the agency shines through, creating an environment for the team to thrive. - Flat structure with no room for ego - creativity and amazing work are prioritised.

Cons

With Phantom always pushing the boundaries with creative and innovative solutions you'll need to think outside the box often and keep ahead of the industry - this can be challenging for some, but the breadth of opportunities you get with it make it worth the effort

5.0
16 May 2026

Good experience

Anonymous employee
Recommend
CEO approval
Business outlook

Pros

-cool range of different projects -had a pretty big restructure to the leadership group and company recently that has had a positive change to the vibe -Introduced transparent salary bands for all departments -prefer to promote from within, which gives clear path to grow -embracing the technology and innovation shift happening. Very encouraged to find new ways to make your job more efficient with tooling and new tech -unique approach to work and projects -cool merch -cool clients -nice new Apple work laptop

Cons

-hours sometimes can be pretty long, when on your project deadlines. -no real structure to people's working days in office, which can make it harder when on a deadline

5.0
2 Apr 2025
Recommend
CEO approval
Business outlook

Pros

I've been working at Phantom for several years, and genuinely feel it's one of the best places I've ever worked so felt like I should write a review to reflect that. - Exceptional colleagues who are genuinely passionate, skilled, and supportive. There's a true sense of teamwork and collaboration. - Projects are diverse, challenging, and rewarding. The high standards have significantly advanced my skills and professional growth. - Excellent office environment - modern, comfortable, dog-friendly, and inclusive, with snacks and great facilities. - Solid work-life balance. Despite what I've read elsewhere, it's rare anyone works beyond 6 pm, and the studio is generally empty by then. Management actively encourages leaving on time. - Flexible working policy that includes three days in-office and two days remote, striking a great balance for team connection and personal flexibility. The only restriction on remote working is that employees can't work internationally, which is reasonable for operational efficiency.

Cons

- The culture some mention simply reflects our passion for the work and high standards. Those who embrace this culture thrive professionally here. Employees who feel alienated might struggle because the environment demands dedication and high-quality output, which naturally isn't for everyone. - Regarding compensation and respect for employees, the founders have consistently demonstrated their commitment. During the pandemic, they reinvested savings to keep the company stable without furloughing or making redundancies. Salaries are competitive, transparent, and clearly linked to career progression, ensuring employees understand how they can advance professionally and financially form day one. Typically, complaints about salary come from employees with short tenure who accepted clearly outlined terms upon hiring...

Viewing 1 - 3 of 54 Reviews

Glassdoor has 55 Phantom reviews submitted anonymously by Phantom employees. Read employee reviews and ratings on Glassdoor to decide if Phantom is right for you.