Does Jobcentre Plus pay their employees well?

According to anonymously submitted Glassdoor reviews, Jobcentre Plus employees rate their compensation and benefits as 3.7 out of 5. Find out more about salaries and benefits at Jobcentre Plus. This rating has improved by 9% over the last 12 months.

How satisfied are employees working at Jobcentre Plus?

60% of Jobcentre Plus employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Jobcentre Plus 3.7 out of 5 for work life balance, 3.3 for culture and values and 3.0 for career opportunities.

What are the top reviewed jobs at Jobcentre Plus?

Dwp Work Coach (24) , Administrative Assistant (9) , Work Coach (5) , Work Coach EO (4) , Administrative Officer (3) , Customer Service Representative (3) , EO Universal Credit Work Coach (3) , Personal Adviser (3) , Customer Service Agent (2) , Executive Officer (2) , Jobseeker (2)

What are the pros of working at Jobcentre Plus according to real employee reviews?

"Great colleagues" ((in 6 reviews)); "Good pension contributions" ((in 5 reviews)); "Friendly Staff" ((in 5 reviews)); "People were great to work with very helpful" ((in 5 reviews))

What are the cons of working at Jobcentre Plus according to real employee reviews?

"DWP never actually disciplines or fires bad managers, they just move them somewhere new until that place gets sick and complains about there behaviour too, then the cycle goes on." ((in 6 reviews)); "Also completely different topic but management is awful." ((in 3 reviews))

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Jobcentre Plus

Jobcentre Plus Reviews

3.3

60% would recommend to a friend

(97 total reviews)

42% positive business outlook

Company ratings over time

Ratings trend for the last 6 months (97 reviews)

Jobcentre Plus has an employee rating of 3.3 out of 5 stars, based on 97 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Jobcentre Plus employee rating is in line with the average (within 1 standard deviation) for employers within the Government and public administration industry (3.6 stars).

Reviews by job title

97 reviews

5.0

19 Nov 2025

Great environment

Administrative assistant

Recommend

CEO approval

Business outlook

Pros

People were great to work with very helpful

Cons

Clients were sometimes difficult to manage

5.0

19 Nov 2025

Work coach

Dwp work coach

Recommend

CEO approval

Business outlook

Pros

Good place to work mostly

Cons

Can be stressful at times

5.0

23 May 2025

Greatvflexibility for working parents

Customer service representative

Recommend

CEO approval

Business outlook

Pros

Support from manager was good

Cons

I didnt have any really

Viewing 1 - 3 of 97 Reviews

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