Intercom Reviews

3.9

78% would recommend to a friend

(471 total reviews)
avatar

Eoghan McCabe

68% approve of CEO

88% positive business outlook

Intercom has an employee rating of 3.9 out of 5 stars, based on 471 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Intercom employee rating is in line with the average (within 1 standard deviation) for employers within the Information Technology industry (3.9 stars).

Reviews by job title

471 reviews
5.0
9 May 2026
Recommend
CEO approval
Business outlook

Pros

One of the biggest positives is the opportunity to work on meaningful, high-impact projects. The company provides access to the right tools, resources, and support needed to do great work. As a senior engineer, I feel trusted to think critically about problems, challenge assumptions, and help reframe solutions when needed. Stakeholders and the broader business are receptive to feedback, which creates a strong environment for collaboration and problem-solving. When blockers come up, my manager and the organization move quickly to remove them. Overall, it’s a fast-moving, high-trust environment where strong engineers can make a real impact.

Cons

The pace is very fast, which can be a challenge depending on how someone prefers to work. Priorities, tools, and ways of working can change quickly, and it requires a willingness to adapt, learn, and rewire how you approach problems. For people who prefer slower, more predictable environments, the pace may feel intense at times. However, for those who are comfortable with change and motivated by momentum, it can also be one of the most rewarding aspects of the company.

5.0
7 Apr 2026

Intercom

Recommend
CEO approval
Business outlook

Pros

Amazing place to work. Fast paced, amazing culture and plenty opps to move forward. Best AI company in the market.

Cons

If you can’t keep up with the pace will have a hard time following up.

Viewing 1 - 3 of 471 Reviews

Glassdoor has 494 Intercom reviews submitted anonymously by Intercom employees. Read employee reviews and ratings on Glassdoor to decide if Intercom is right for you.