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Intelinet Systems

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Intelinet Systems Reviews

2.6

35% would recommend to a friend

(11 total reviews)

35% positive business outlook

Reviews by job title

11 reviews
5.0
18 Jan 2016

Employee review

Recommend
CEO approval
Business outlook

Pros

I have been with intelient for almost two years and it is by far my favorite job of my career the owners really make you feel wanted and appreciated. In the last 6 months we had added and new owner and have made improvements to our service team to be able to provide much better customer service. Both of the owners make it feel like your feedback matter.

Cons

I would have to say that for me there aren't really any cons the one that I had has been addressed when we added a very talented lead engineer to run the service team and the other engineer is now more available for pre-sales meetings. We have a pretty smooth organization.

4.0
18 May 2018
Recommend
CEO approval
Business outlook

Pros

Very modernized technically. Working with the most current technologies and business practices. Lots of focus on providing good customer service to customers. Managers expect high but realistic quality work from engineers. Unlike many other MSPs, management doesn't enforce a billable quota for engineers, which allows them to take more time to make sure things are done right and documented. Culture is good; team cares about and respects each other. They try really hard to respect time off and not call people who are taking time off. Engineers have the support of management and won't hang them out to dry in the case of a customer complaint. Working from home is allowed with manager approval.

Cons

Documentation is not always a priority, so the team relies too much on a single person for a given task. And if that person leaves the company, their knowledge often leaves with them. Also causes new hires to rely too much on asking around for help instead of consulting guides or documentation. Raises are hardly ever given, and project engineers are worked a lot. This causes high turnover. Communication between departments could be better.

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Glassdoor has 11 Intelinet Systems reviews submitted anonymously by Intelinet Systems employees. Read employee reviews and ratings on Glassdoor to decide if Intelinet Systems is right for you.