Does Frontline Call Center pay their employees well?

According to anonymously submitted Glassdoor reviews, Frontline Call Center employees rate their compensation and benefits as 3.5 out of 5. Find out more about salaries and benefits at Frontline Call Center. This rating has decreased by 3% over the last 12 months.

How satisfied are employees working at Frontline Call Center?

79% of Frontline Call Center employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Frontline Call Center 4.3 out of 5 for work life balance, 4.3 for culture and values and 4.1 for career opportunities.

What are the top reviewed jobs at Frontline Call Center?

Customer Service Representative (14) , Customer Service Agent (6) , Account Manager (4) , Call Center Agent (4) , Customer Service Supervisor (3) , Sales Representative (3) , Blended Agent (2) , Blended Customer Care (2) , Client Success Manager (2) , Customer Service Representative (CSR) (2) , Quality Assurance Specialist (2) , Technical Support Analyst (2)

What are the pros of working at Frontline Call Center according to real employee reviews?

"Work from Home is great" ((in 13 reviews)); "Great training" ((in 9 reviews)); "Working remotely, awesome managers who support employees, employees help each other as well." ((in 6 reviews)); "Everyone is friendly and willing to help each other succeed." ((in 4 reviews)); "Upper management is interested in my thoughts and ideas, and continues to be invested in my success." ((in 4 reviews))

What are the cons of working at Frontline Call Center according to real employee reviews?

"Low pay" ((in 8 reviews)); "Poor management, bad benefits, cronyism very prevalent." ((in 4 reviews))

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Frontline Call Center

Frontline Call Center Reviews

4.2

79% would recommend to a friend

(86 total reviews)

Jill Blankenship

86% approve of CEO

76% positive business outlook

Ratings by category

4.7

Diversity and inclusion

4.3

Culture and values

4.3

Work/Life balance

4.2

Senior management

4.1

Career opportunities

3.5

Compensation and benefits

Frontline Call Center has an employee rating of 4.2 out of 5 stars, based on 86 company reviews on Glassdoor which indicates that most employees have an excellent working experience there. The Frontline Call Center employee rating is in line with the average (within 1 standard deviation) for employers within the Telecommunications industry (3.6 stars).

Reviews by job title

86 reviews

5.0

14 Jan 2024

Great company

Account manager

Recommend

CEO approval

Business outlook

Pros

Great employer, training was great and they offer more if needed.

Cons

No cons! Great company to work for!

5.0

10 Nov 2023

Great company!

Quality assurance specialist

Recommend

CEO approval

Business outlook

Pros

Friendly and helpful coworkers, warm, welcoming, WFH, work/life balance is great, managers are very kind and understanding when you need time off!

Cons

None that I can think of!

5.0

10 Nov 2023

Amazing Place To Work

Customer service agent

Recommend

CEO approval

Business outlook

Pros

Family Environment, Supportive People, Great Hours

Cons

Pay could be a little bit better

Viewing 1 - 3 of 86 Reviews

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