Does First Focus pay their employees well?

According to anonymously submitted Glassdoor reviews, First Focus employees rate their compensation and benefits as 3.2 out of 5. Find out more about salaries and benefits at First Focus. This rating has decreased by 2% over the last 12 months.

How satisfied are employees working at First Focus?

55% of First Focus employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated First Focus 2.9 out of 5 for work life balance, 3.1 for culture and values and 3.6 for career opportunities.

What are the top reviewed jobs at First Focus?

IT Support Technician (4) , Senior Technical Account Manager (3) , Technical Account Manager (3) , Technical Account Manager (TAM) (3) , Technician (3) , Manager (2) , Service Desk Analyst (2) , Support Technician (2) , Systems Engineer (2) , Technical Support Engineer (2)

What are the pros of working at First Focus according to real employee reviews?

"Good salary." ((in 7 reviews)); "Amazing people and great culture" ((in 5 reviews)); "Constantly looking for opportunities to promote, develop and grow our team" ((in 4 reviews)); "Good work life balance" ((in 4 reviews)); "Team generally supportive and approachable." ((in 4 reviews))

What are the cons of working at First Focus according to real employee reviews?

"Management are almost universally inexperienced." ((in 8 reviews)); "Average pay, compared to the rest of the market" ((in 5 reviews)); "Managers don’t really understand their staff." ((in 4 reviews)); "Executive is afraid of the CEO." ((in 3 reviews))

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First Focus

First Focus Reviews

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3.2

55% would recommend to a friend

(87 total reviews)

Ross Sardi

60% approve of CEO

55% positive business outlook

Ratings by category

3.6

Career opportunities

3.4

Diversity and inclusion

3.2

Compensation and benefits

3.1

Culture and values

3.0

Senior management

2.9

Work/Life balance

First Focus has an employee rating of 3.2 out of 5 stars, based on 87 company reviews on Glassdoor which indicates that most employees have a good working experience there. The First Focus employee rating is in line with the average (within 1 standard deviation) for employers within the Information Technology industry (3.9 stars).

Reviews by job title

87 reviews

5.0

15 Jan 2023

Great banter

Senior support technician

Recommend

CEO approval

Business outlook

Pros

Fun environment and good people.

Cons

Timesheets are the bane of our existence.

5.0

19 May 2025

Product Support Specialist

Anonymous employee

Recommend

CEO approval

Business outlook

Pros

Supportive and collaborative work culture. Opportunities for professional growth available. Flexible working arrangements offered. Management recognizes employee contributions regularly. Good work-life balance maintained.

Cons

Limited advancement opportunities in some roles. Occasionally high workload during peak periods. Salary increments could be improved. Communication across departments can sometimes lag.

5.0

6 Feb 2025

Great

Technical account manager (tam)

Recommend

CEO approval

Business outlook

Pros

Excellent place to work with an incredible culture

Cons

Nothing bad to say about First Focus.

Viewing 1 - 3 of 87 Reviews

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Jobs at First Focus

Digital Experience Transformation Lead

Christchurch, Canterbury

$70K - $70K /yr

(Glassdoor Est.)

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Digital Experience Transformation Lead

New Zealand

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Digital Experience Transformation Lead

Christchurch, Canterbury

$64K - $88K /yr

(Glassdoor Est.)

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Brand Integration & Community Engagement Specialist