Pros
The company has a relentless attention to detail especially in delivering consistency across the brand. There is a huge emphasis on exceeding expectations of the guests and there is a budget to do this. The food is second to none and the menus are exceptional
Cons
As a manager, where I previously had a massive amount of autonomy, I found the routine and consistency around the brand very stifling. There were too many people forced to help, where actually this was undermining and gave the team a confusing situation, where they had too chiefs and not enough Indians. The way the commission was used to work towards paying above minimum wage for the waiters was initially, what I thought a great way to pay fairly, however this took away from the waiters receiving any additional tips and the rest of the tips mysteriously were absorbed into the wage costs??