Does Cross Insurance pay their employees well?

According to anonymously submitted Glassdoor reviews, Cross Insurance employees rate their compensation and benefits as 3.9 out of 5. Find out more about salaries and benefits at Cross Insurance. This rating has improved by 9% over the last 12 months.

How satisfied are employees working at Cross Insurance?

90% of Cross Insurance employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Cross Insurance 4.2 out of 5 for work life balance, 4.1 for culture and values and 3.9 for career opportunities.

What are the top reviewed jobs at Cross Insurance?

Account Manager (12) , Account Executive (4) , Customer Service Representative (CSR) (4) , Commercial Lines Account Manager (3) , Customer Service Representative (3) , Commercial Account Manager (2) , Insurance Agent (2) , Licensed Insurance Agent (2) , Personal Lines Account Manager (2) , Producer (2)

What are the pros of working at Cross Insurance according to real employee reviews?

"Friendly coworkers, good location, family owned." ((in 4 reviews)); "Carrier access, great resources and benefits" ((in 4 reviews)); "Great culture and rapidly growing." ((in 3 reviews)); "Good culture and accessible leadership." ((in 3 reviews)); "Pay is good." ((in 3 reviews))

What are the cons of working at Cross Insurance according to real employee reviews?

"Poor Management, Micro" ((in 5 reviews)); "Managers have never led a brokerage before since they all came from the carriers side." ((in 3 reviews))

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Cross Insurance

Cross Insurance Reviews

4.2

90% would recommend to a friend

(66 total reviews)

Royce Cross

96% approve of CEO

90% positive business outlook

Ratings by category

4.2

Work/Life balance

4.1

Culture and values

4.0

Senior management

3.9

Compensation and benefits

3.9

Career opportunities

3.8

Diversity and inclusion

Cross Insurance has an employee rating of 4.2 out of 5 stars, based on 66 company reviews on Glassdoor which indicates that most employees have an excellent working experience there. The Cross Insurance employee rating is in line with the average (within 1 standard deviation) for employers within the Insurance industry (3.6 stars).

Reviews by job title

66 reviews

5.0

2 Feb 2026

Amazing Place to Work!

Account manager

Recommend

CEO approval

Business outlook

Pros

Amazing sales team with a good moral compass

Cons

Slow to hire new staff, but only out of an abundance of caution

5.0

7 Jan 2026

Great Culture

Account manager

Recommend

CEO approval

Business outlook

Pros

Cross insurance has a great culture environment. Everyone feels like family. The trainer does a really great job passing down carrier updates and makes sure we all know what’s going on. The manager is very understanding and seems to judge fairly. Company has a great work life balance offering work from home days.

Cons

Bonuses are paid out quarterly, it would be much better if they were monthly.

5.0

14 Nov 2025

Great Agency

Human resources

Recommend

CEO approval

Business outlook

Pros

Knowledgeable and down to earth management Work/life balance

Cons

Pay is slightly lower than competitors

Viewing 1 - 3 of 66 Reviews

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Jobs at Cross Insurance

Bookkeeper/ Administration

Personal Lines Account Manager

Front Desk / Processing

Personal Lines CSR (Remote Position)

Washington State

View job