5 May 2026
Centralized Showing Service Reviews
2.9
42% would recommend to a friend
Bob Faherty
65% approve of CEO
32% positive business outlook
Centralized Showing Service has an employee rating of 2.9 out of 5 stars, based on 91 company reviews on Glassdoor which indicates that most employees have an average working experience there. The Centralized Showing Service employee rating is 23% below average for employers within the Real estate industry (3.8 stars).
Reviews by job title
91 reviews
5.0
6 Sept 2018
Locally Owned for 22 years and growing!
Current employee, more than 8 years
Overland Park, KS
Recommend
CEO approval
Business outlook
Pros
I started as a CSR over 7 years ago and have been promoted multiple times. The growth potential with a company based in your same city without having to relocate when offered a promotion is a big plus! I have referred several people to the company and have watched them move into upper management positions, as well as other departments. Tons of opportunity to continue to learn and improve your skill set. Open door policy with upper management and corporate really does exist with CSS! You get to speak to Realtors all over the country and Canada. Caller are excited to be able to connect with a "live" person 24/7, 365 days a year. We had a great 20th anniversary celebration for everyone, not just management! Employees are appreciated and it shows. Monthly drawings for t-shirts, grills, tablets, and many more items. Bonuses for attendance and for perfect Quality scores add up and are easy to attain, just show up and do a good job! Flexible schedules for students and tuition reimbursement available as well. The job is what you make it. Helping Realtors and their sellers can be life changing to know that you DO make a difference! CSS hires professional, polite, and caring individuals that they know they can count on to be there to assist callers at all times.
Cons
Contact Centers are not for everyone, and CSS realizes that. They are very upfront in the interview process about sitting for long periods of time, busy periods. You can get up and stretch anytime, 2 breaks and a lunch on full shift. The busy times are the same for CSS as it is for Realtors. The comments made in another review by a former HR demonstrate that this person was not flexible in understanding a contact center environment or recruiting for busy season, as well as retaining during slow season. Professionalism at all levels is a must. It has to trickle down from the top and spread to the team. If a member of leadership, in this case the disgruntled HR is negative, unprofessional, gossipy, or unavailable, it is detriment to the efforts of the rest of the team! In some cases, the employee may be experiencing their first "real" job. In other cases, there may be a retired person wanting to make some extra money and get to know people outside of their usual circle of friends. CSS makes this available, as long as the right people are flexible and positive in their interactions. A member of leadership has to be able to leave their personal life at the door and focus on the people that look to them as role models.
5.0
9 Nov 2017
Customer service representative
Former employee, more than 1 year
San Antonio, TX
Recommend
CEO approval
Business outlook
Pros
Fun environment Independent workflow Easy Good management It is also easy to move up to a supervisor position if you wanted.
Cons
Sometimes the company can go through slow periods where your hours will be cut down to around 20 hours, but if you’re a student then this is a perfect job.
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