We Are Fujitsu
We use technology to make happier lives. We are a global leader in technology and business solutions that transform organizations and the world around us. We have a long heritage of bringing innovation and expertise, continuously working to contribute to the growth of society and our customers.
About the role
To maintain support and service excellence through active participation and assistance to the team so that customer satisfaction is continually improved. To liaise with existing customers to ensure their requirements are understood and improvements and efficiencies are identified. To ensure Fujitsu standards of product and system performance are developed in accordance with specified standards. To work within a distributed team structure across New Zealand and Australia to ensure the customer Service Levels are maintained and where possible exceeded in the delivery of or services.
Responsibilities and Accountabilities
The key responsibilities and associated duties of the position fall into the following main areas
ii. archiving and storage
iii. output and deliverables management
iv. system monitoring and event log management
v. print and fileserver management
vi. application and host integration services
vii. patch management
viii. antivirus management
i. service desk
ii. incident management
iii. problem management
iv. change management
v. release management
vi. asset and configuration management
vii. security management
viii. availability management
ix. capacity management
x. service level management
xi. financial management
Requirements and Experience
Experience
Skills
Why Fujitsu?
Commitment to Diversity, Equity and Inclusion
As an inclusive employer, Fujitsu aims to recruit a diverse range of talents to help us achieve our purpose. In line with our diversity, equity and inclusion strategy, we welcome applications from women and gender diverse people; Aboriginal and Torres Strait Islander people; Māori and Pacific people; LGBTI+ people; people with a disability; culturally and linguistically diverse people; and veterans and emergency responders. Applicants who identify as transgender or gender diverse can contact careersapac@fujitsu.com for a copy of our Frequently Asked Questions to assist with the recruitment journey.
If you don't tick every box in this job description, please don't rule yourself out. Research suggests that women and other people in underrepresented groups tend to only apply if they meet every requirement. We focus on hiring people who value inclusion, collaboration, adaptability, courage, and integrity, rather than ticking boxes so if this resonates with you, then please apply. For more information, please email careersapac@fujitsu.com .
Search Firm Representatives - PLEASE READ
Fujitsu does not accept unsolicited assistance from search firms for employment opportunities. All CVs or resumes submitted by search firms to any employee at our company without a valid written agreement in place for this position will be considered the sole property of our company. No fee will be paid if a candidate is hired by Fujitsu due to an agency referral where no existing agreement is in place with the Fujitsu Talent Acquisition Team. Where agency agreements are in place, introductions must be through engagement by the Fujitsu Talent Acquisition Team.
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