At CARTERS, we are more than a building supplies company, we are a trusted partner to the trades and construction community. Our CARTERS St Lukes branch is looking for a Customer Service Representative who has a passion for building genuine relationships, drives sales, and takes real pride in being the building partner of choice for this community.

About the role

You will be the face of our showroom, welcoming customers with energy and expertise and building genuine, lasting relationships with our trade customers and the local community. Provide product advice that turns enquiries into solutions and be a key part of a tight-knit branch where your contribution is seen, valued, and rewarded.

• Identify the right products quickly and efficiently, serving customers at the counter and assisting on the shop floor to deliver a seamless sales experience
• Process sales and refunds accurately while maintaining high showroom standards that reflect our brand
• Deliver exceptional customer service by matching customers with the right products and ensuring every transaction is charged to the correct account
• Maintain accurate, timely processing of orders, documentation, and account records

About you

The ideal candidate will have a commitment to providing outstanding customer service, support and have the following skills and qualities:

• A real people person with a natural talent for building trust and rapport with our customers
• Prior exposure in customer service or sales-related roles
• Attention to detail, accuracy, and efficiency
• Collaborative individual committed to working within a team environment
• Proficient in utilising computer systems with a solid grasp of technology
• Building industry knowledge is advantageous

Advantages of Advancing Your Career with Carters

• Stability and a focus on work life balance, this role offers permanent full-time employment.
• Attractive compensation package
• 7.5% benefits package designed to support your health and financial security. This includes fully covered Southern Cross Health Insurance, participation in our Superannuation Savings Scheme, Life and Disability Insurance coverage, and contributions to KiwiSaver
• Company buying privileges across all CARTERS stores
• Opportunities for training, growth, and advancement. This position is ideal for individuals seeking career development, with potential pathways to transition into Account Management roles

Apply now to join the CARTERS team!

Please be advised that this position is exclusively open to candidates possessing valid working entitlements in New Zealand (citizens, permanent residents, or those holding valid work visas).