This is a hands-on, people-focused role requiring strong process thinking, attention to detail, and the ability to bridge technical and operational teams. You will own process documentation (SOPs/work instructions), support testing and readiness, and help deliver training to ensure changes are adopted and sustained.
Established in the late 1970s, McCallum Industries has evolved from a small family‑run operation into a leading FMCG manufacturer with a strong presence both locally and internationally. From our West Auckland facility, we proudly produce much‑loved household brands, including Palm and Only Organic.
As a family‑owned business, we foster a collaborative and supportive team culture, underpinned by high standards and pride in what we do. Our commitment to quality has seen our products reach more than 25 export markets worldwide.
We are currently looking for a Business Analyst (ERP Utilisation) to join our growing team. This is a full time permanent role of at least 40 hours per week worked Mon – Fri.
About the role
Reporting to the Financial Controller, this role plays a critical part in maximising the value of our ERP system by analysing business requirements, evaluating system capabilities, and identifying opportunities to improve operational efficiency through enhanced ERP functionality. You will work closely with the Solution Architect, business stakeholders and end-users to gather and document requirements, analyse existing business processes, and design system-enabled solutions that support future business operations.
The role involves assessing current workflows, developing functional business requirements, supporting ERP solution implementation, and ensuring system enhancements align with organisational objectives and operational needs.
This is a hands-on, people-focused role requiring strong analytical and process improvement skills, attention to detail, and the ability to bridge technical and operational teams. You will act as the link between business users and technical specialists, ensuring business requirements are accurately captured, analysed, documented, tested and implemented. You will develop and maintain process documentation, support testing and readiness activities, and contribute to training and change adoption initiatives.
Key responsibilities
- Partner with the Solution Architect to map current processes and design system-driven future-state workflows.
- Consult with stakeholders to elicit, analyse and document business and system requirements.
- Translate business requirements into functional specifications and ERP solution recommendations in collaboration with the Solution Architect and technical teams.
- Evaluate ERP system capabilities and identify opportunities for automation, workflow optimisation and implementation of additional ERP functionality.
- Facilitate workshops and meetings to gather requirements, validate proposed solutions and obtain stakeholder sign-off.
- Develop and maintain business requirements documents, functional specifications, process maps and system documentation.
- Support testing and readiness...' with 'Develop test scenarios, support system testing and User Acceptance Testing (UAT), assist with defect identification and resolution, and validate acceptance criteria.
- Support ERP configuration, implementation and integration activities by providing business analysis expertise and user input.
- Liaise with software vendors, implementation partners and internal stakeholders to resolve business and system issues.
- Monitor and evaluate implemented solutions to ensure they meet business objectives and deliver operational benefits.
- Develop SOPs, work instructions and training materials with department leads.
- Deliver training and support a train-the-trainer approach to build capability within functional teams.
- Support testing and readiness (test scenarios/UAT support, defect triage and acceptance criteria).
- Support the Project Manager to deliver against the project timeline and objectives.
- Identify process impacts, support change management, and help drive stakeholder buy-in and adoption.
- Maintain key project documentation including meeting minutes, SOPs and training manuals.
- Model safe behaviours and support compliance with health, safety and environment requirements; other reasonable tasks as required.
About you
You will bring strong ERP and process improvement experience in a manufacturing environment and enjoy working in a role that balances analysis, practical delivery, and stakeholder engagement across the business.
You will have:
- Experience working with ERP systems in a manufacturing environment (e.g., BoM, MRP, Inventory, Purchasing and MES).
- Experience with two or more ERP systems (e.g., SAP, Oracle, NetSuite, Syspro or equivalent).
- Experience gathering and documenting business requirements, supporting ERP implementations, process mapping and workflow design. .
- Strong analytical and problem-solving skills with the ability to identify business needs and recommend technology-based solutions.
- Strong communication skills and confidence working with both technical experts and operational teams.
- Experience preparing business requirements documents, functional specifications and process documentation.
- Proven ability to document processes into clear SOPs/work instructions and deliver effective training.
- Practical, hands-on approach with strong organisation, attention to detail and follow-through.
- Either 5 years relevant work experience or a Bachelor’s degree or higher. A qualification in either IT or a field related to our industry is acceptable.Knowledge of HACCP, MPI and export compliance requirements (preferred).
Why join us?
- Be part of a well-established, family-owned New Zealand business with trusted household brands.
- Play a key role in a business-wide ERP utilisation project with real operational impact.
- Work closely with teams across Finance, Operations, Supply Chain and Manufacturing.
- Collaborative team culture with high standards and pride in what we do.
You must include your immigration status for your application to be considered.
