Mō Tēnei Tūranga Mahi | About the Role

We are seeking a full-time, permanent Student Success Navigator to support ākonga in successfully navigating their study journey and accessing the right support services both within EIT and externally. This role plays a key part in enhancing student engagement, wellbeing, and achievement, particularly for Te Ara o Takitimu / Youth Guarantee learners. You will work closely with academic staff, student support teams, and external agencies to ensure students are supported holistically throughout their learning experience.

The appointing salary for this role will be between $60,000 and $63,000, dependent on skills and experience.

The Student Success Navigator is based in our Student Support Services team (Te Pae Hono), Hawke’s Bay Campus, reporting to the Pouārahi Ākonga – Student Support Services Manager, and will be responsible for:

• Providing pastoral care and ongoing support to Te Ara o Takitimu / Youth Guarantee students
• Monitoring student attendance, engagement, and academic progress, including developing support and learning plans
• Building strong relationships with students and liaising with tutors, staff, and external agencies to support student success
• Maintaining accurate student records and managing administrative processes, including reporting and support payments
• Supporting the planning, coordination, and delivery of student-focused events and initiatives

He kōrero mōu | About you

To be successful in this role you will have:

• Strong organisational and administrative skills with the ability to manage multiple priorities
• Experience supporting students, ideally within a tertiary education or similar environment
• Excellent communication and interpersonal skills, with the ability to build rapport quickly
• Cultural competency, including experience working with Māori and Pasifika learners and an understanding of Te Reo me ōna tikanga
• Good digital literacy and the ability to use student management systems effectively

As an inclusive and supportive employer, we value diversity and want to encourage anyone interested to apply, regardless of whether you tick all the boxes or not. We know that people from underrepresented groups and women in particular don't apply for roles if they're not a 100% match, but we're not looking for perfection, we're looking for potential. We want to see the real you in your application and welcome the real you on board if you come and work with us. Skills are gained across many areas of life, not just in formal employment. If you can demonstrate the skills listed in the advert, but the experience was gained through whānau life, community or mahi aroha (volunteering) we encourage you to apply and share your story with us in your Cover Letter.

Mō Mātou | About us

EIT is a vibrant and progressive tertiary institute with campuses in Tairāwhiti (Gisborne), Hawke’s Bay, and Auckland, and learning centres throughout the region. We are committed to Te Tiriti o Waitangi and to delivering services that meet the needs of Māori learners and their whānau, as well as iwi aspirations.

Me pēhea te tono | How to apply

Applicants should have NZ residency or a valid NZ work visa and will undergo pre-employment checks, including a New Zealand Police vet as this role is identified as a children’s worker.

If this exciting and rewarding role sounds like your next career move, we encourage you to apply. Submit your CV and cover letter with your online application. For questions, contact peopleandculture@eit.ac.nz.

Applications will be reviewed as they are received, and this may close early if a suitable candidate is identified.