A bit about us

With 3,400+ team members globally, we focus on premium, science‑backed nutrition across Baby, Adult, and Pet categories, spanning seven international brands.

We’re a passionate, collaborative team working in a fast‑paced and dynamic environment, inspired by #PurposeLedCareers and focused on making a positive impact worldwide.

We’re committed to our customers, community, and environment, and to creating an inclusive workplace where everyone feels valued and empowered. Our total rewards include additional leave, bonuses, wellness and health benefits, hybrid working, as well as social activities.

What this means for you

The variety of work creates unlimited opportunities to excel across a breadth of disciplines; you will be presented with a wealth of new pathways and opportunities to explore throughout your career. Working with us will be more than just a job; we guarantee a life-changing experience as you step into an environment that moves quickly and presents new challenges daily.

Your role within the team

As National Account Manager, Woolworths, you will lead one of Swisse NZ’s most strategic customer partnerships, driving growth across Swisse New Zealand’s largest grocery retailer. Working at the intersection of sales, category and shopper marketing, you will collaborate closely with internal and customer teams to deliver commercial targets, maximise category performance and identify new growth opportunities. You will play a pivotal role in shaping joint business plans, managing trade investment, promotions and retail media activity, while building strong customer relationships that drive long-term mutual success. Through your commercial expertise and customer focus, you will help ensure Swisse’s trusted, science-backed health and wellness products reach millions of New Zealanders, supporting healthier lives every day.

Key responsibilities include:

• Develop and execute the 2027 Joint Business Plan with Woolworths, partnering with internal and external stakeholders to achieve shared growth objectives.
• Deliver commercial targets through effective account management, while supporting strategic planning and execution for future growth.
• Manage and optimise promotional programs to drive sustainable sales growth and maximise customer and business outcomes.
• Oversee co-operative marketing and retail media investments, ensuring performance is measured and return on investment objectives are achieved.
• Build and maintain strong relationships across Woolworths' Category, Digital and Cartology/Retail Media teams.
• Collaborate with cross-functional teams including Marketing, Innovation, Commercial Finance and Operations to deliver outstanding customer service and account support.
• Partner with Operations to manage forecasting, demand planning and promotional activity, ensuring uninterrupted product supply.
• Analyse sales, inventory and market performance data to identify insights, opportunities and growth initiatives.
• Coordinate with external merchandising partners to optimise in-store execution, new store launches and trade promotional activities.
• Maintain pricing and product range documentation, support retailer events, and prepare customer and internal presentations as required.

Desired Skills & Experience

We look for people who have what it takes to make an impact; who can challenge us to go further while pushing themselves to deliver exciting & ambitious results.

To make sure we’re setting new starters up for success, we ask that you meet a few criteria relevant to the role to be considered for this opportunity:

• Proven experience managing the Woolworths account within the Health & Body, Health & Wellness, Vitamins or broader FMCG categories as a Key Account Manager (KAM), National Account Manager (NAM), Business Manager, Customer Manager or Category Manager.
• Minimum two years' experience in customer-facing business development, account management or category management, with demonstrated success in strategic account planning, promotional management and category reviews.
• Strong understanding of grocery channel dynamics, customer strategies and ranging principles, with the ability to identify opportunities that drive mutually beneficial growth for both supplier and retailer.
• Highly developed commercial acumen, with a proven track record of delivering or exceeding sales, profit and ranging targets, managing budgets, and assessing the financial impact of business decisions.
• Advanced analytical capability, including strong scan sales and category data analysis skills, with the ability to translate insights into actionable recommendations, strategies and growth plans.
• Experience leading customer negotiations and influencing outcomes while maintaining strong customer relationships, brand reputation and service standards.
• Strong understanding of marketing principles, retail media assets and their role within the marketing funnel, with experience collaborating with internal marketing teams and external retail media partners to execute effective shopper and in-store campaigns.
• Demonstrated project and campaign management experience, including the ability to coordinate and manage third-party merchandising or field sales support partners to deliver successful retail execution.
• High levels of accountability, responsiveness and customer focus, supported by excellent stakeholder management, communication and cross-functional collaboration skills.
• Sound understanding of the Grocery Code of Conduct, supplier-retailer obligations, and administrative processes, including experience with purchase requisition (PR), purchase order (PO) and related business systems.