• Support the Account Executive during customer evaluations: answer technical questions, troubleshoot development/configuration issues, and manage escalations to Support and Engineering.

• Plan and execute discovery strategies; ask leading questions to uncover business problems tied to revenue, cost, and risk.

• Create and deliver innovative solution demonstrations (on-site and remote); collaborate on and present custom demos to support the sales cycle.

• Scope, install, configure, and troubleshoot solutions; define success criteria and manage technical Proofs of Concept (POCs) on-site and off-site.

• Whiteboard business concepts and technical architectures; communicate WalkMe’s value in both business and technical terms.

• Deliver executive-level value pitches and lead deep-dive technical discussions with IT and development teams.

• Provide clear technical specifications, requirements, and solution documentation to support proposed approaches.

• Collaborate closely with customers and internal teams to understand technology needs and architect solutions; act as a valued resource early and often in the decision process.

• Aggregate feedback from customer meetings and relay insights to Product Management and Engineering to influence roadmap and enhancements.

• Speak at field events to technical and non-technical audiences; contribute blogs and demo-inspired webinars to promote product knowledge.

• Work in a team, share knowledge and best practices, and operate independently when required.

• Travel may be required

• Minimum of 10 years of experience in SaaS working with enterprise customers in roles such as technical pre-sales, Solution Advisor, Sales Engineer, or post-sale functional/technical consultant (or equivalent).

• Strong practical experience and achievements with enterprise software products or services; Service Management and/or integration experience strongly preferred.

• Proven ability to assess requirements, identify business problems, and design/demonstrate solutions that drive outcomes.

• Demonstrated ability to deliver compelling presentations and confidently engage in public speaking to diverse audiences, including clients, stakeholders, and internal teams.

• Ability to examine, interpret, and articulate complex technical information to audiences of varying technical depth.

• Experience building and presenting demo environments for audiences from engineers to C-level executives.

• Experience with SAP products and CRM systems such as Salesforce (SFDC) preferred.

• Both direct and digital sales activity experience is a plus.

• Excellent verbal and written communication skills, with the ability to convey technical and non-technical ideas across mediums.

• Ability to self-learn new technologies quickly and comfortably discuss new tools and trends.

• Intelligent, motivated, and competitive with a “roll-up-the-sleeves” and “get the job done” attitude.

• Adaptable to change in a fast-moving environment; strong team-player mindset and positive attitude.

• Bachelor’s degree in an IT, business, or sales-related field, or equivalent experience.

• Deep understanding of enterprise technologies and business context.

Preferred Technical Knowledge

• Web Technologies

• HTML, CSS, jQuery

• Mobile Technologies