Are you passionate about planning unforgettable events and delivering exceptional guest experiences? JW Marriott Auckland is seeking A Guest Service Agent the first point of contact for hotel guests and helps ensure they have an excellent stay.

Responsibilities include:

Welcoming guests and completing check-in and check-out procedures.

Processing payments and issuing room keys.

Managing room assignments and reservations.

Answering phone calls, emails, and guest inquiries.

Providing information about hotel facilities, services, and local attractions.

Coordinating with housekeeping regarding room status.

Handling guest requests, complaints, and special arrangements.

Preparing daily reports and maintaining guest records.

Arranging transportation and assisting with concierge-related requests.

Delivering professional and friendly customer service at all times.

Skills:

Customer service skills

Good communication skills

Basic computer skills

Problem-solving skills

Attention to detail

Time management

Teamwork

Professional appearance

Ability to work flexible shifts, including weekends and holidays.

Pay: From $5,000.00 per month

Benefits:

• Health insurance
• Life insurance

Work Location: In person