Position Purpose

The Transitions Manager will be responsible for the successful delivery and integration of existing client restructures, closures, new business or complex transitions/operating models including obtaining an overall understanding of the client needs, planning, execution and implementation into the BNP business units. The role would suit someone with extensive market knowledge and experience, with a strong understanding of third party investment manager, client and custodian requirements. Fund accounting (and preferably HiPort) experience would also be highly beneficial.

Commitment, engagement and collaboration with a good understanding of project management principles are required to deliver a professional service, in a quality manner by building and maintaining a continuous service program that supports the business and enhances its responsiveness whilst protecting our existing business requirements through effective scope management.

Purpose of Department

The Client Solutions team is responsible for delivering all BAU client-led change. Primarily this will involve client transitions, restructure requests, and operating model changes. Team members require a solid understanding of Stakeholder Management by applying project management principles combined with an agreed communication and governance framework.

The core product areas covered by Client Solutions are: Client Delivery (encompassing all administrative and custody services to Clients), plus cross product deals, eg Foreign Exchange, Collateral or Treasury services. The types of events managed by the BAUT Team include:

Key Responsibilities

Technical Experience

Competencies (Technical / Behavioural)

Communication (Verbal & Written): Expresses ideas effectively in a clear, concise and open manner appropriate for both individual and group situations. Listens effectively and identifies / responds to subtle verbal and non-verbal cues from others. Communicates effectively in written form. Expresses ideas clearly with appropriate organisation and structure, correct grammar, and language or terminology that is adjusted to the characteristics and needs of the audience.

Leadership: Uses appropriate interpersonal styles and methods to inspire and guide individuals in a manner that provides clarity and direction and fosters loyalty and commitment. Rewards and recognises effort and achievement.

Delegation: Enlists the talents of others to help meet objectives; allocates important activities and sufficient autonomy for others to exercise judgement and make decisions within their authority level; establishes procedures to monitor results of delegation.

Develops & Maintain Relationships: Builds and maintains mutually beneficial, collaborative relationships with business partners and stakeholders based on BNP’s values. Uses effective strategies to win others over and exhibits persuasive representation of team and business objectives; demonstrate strong negotiation and influencing skills.

Decision Making: Decides on and commits to a course of action in a timely manner having sought and evaluated a range of alternatives from knowledge, experience and insights, taking into consideration resources, constraints, ethics and organisational values.

Strategic and Solutions Focus - The ability to consider competing conceptual or real elements and factors in finding solutions, to think laterally and to focus on potential outcomes before determining the best course of action. Demonstrate a pragmatic and commercial approach to solutioning.

Resilience: Continues to work effectively and pursue goals when faced with obstacles, periods of change and uncertainty, or resistance from others. Maintains effectiveness in uncertain or ambiguous situations.

Time Management and Multitasking: Be able to multitask and manage many implementation projects simultaneously and adapt and deal with significant time pressures and prioritization conflicts.

Proactive and self-starting: Doesn’t require micro-managing and is proactive in obtaining, initiating and undertaking all relevant scope and project requirements

Professionalism: At all times act professionally toward both internal and external parties, stakeholders and colleagues; be respectful and abide by all BNP policies and compliance requirements including the BNP Code of Conduct; do nothing that reflects poorly on BNP or the Business Implementation team.

Specific Qualifications Required