Management Level
Senior Associate
Job Description & Summary
At PwC, our purpose is clear: to build trust in society and solve important problems.
This is a place to keep growing. You’ll learn from the best, take on meaningful challenges, and make a lasting impact for our clients, our communities, and Aotearoa.
Ngā kōrero mo tēnei tūranga / About the role
It’s like working in industry, with the power of PwC behind you.
Launch your career with PwC as we grow our Managed Services practice. You’ll deliver ongoing, specialist services that create real, tangible value for clients who see us as trusted partners. Work in structured, repeatable roles, build deep expertise , and develop long-term client relationships — all backed by PwC’s global reach, leading technology and continuous learning.
Less ambiguity. More impact . A career that grows with you.
Join our dedicated team in Pōneke / Wellington as a Service Delivery & ITSM Coordinator .
We are seeking an organised and proactive Service Delivery & ITSM Coordinator to support the operational delivery of our multi-platform managed services across Salesforce, Adobe, and MuleSoft.
In this role, you will coordinate ITIL-aligned service processes, monitor service performance, manage escalations, and ensure incident and change workflows run smoothly.
You will act as a key point of contact between technical teams and service delivery stakeholders, helping maintain SLA compliance, accurate reporting, and consistent operational standards. This role plays an important part in driving service quality and continuous improvement across our managed services environment.
This position is ideal for someone with strong communication skills, a solid understanding of ITIL practices, and a desire to grow their career in IT Service Management within complex, enterprise-level environments.
This role has a work schedule that includes on- call hours .
Ngā pūkenga ka kawea mai e koe , ka whakawhanakehia rānei i tēnei tūranga / Skills you will bring or develop in this role
Strong understanding of ITIL practices, including Incident, Request, Change, and Problem Management.
If you don’t meet every requirement, we still want to hear from you - your skills and potential may be a great fit.
Ngā āhuatanga hirahira o te mahi ki PwC / Highlights of working at PwC NZ
Mō te aha tāu e tatari ana? / What are you waiting for?
Belong to a community of problem solvers where differences are embraced. We’ll empower you with technology, coaching, flexibility and trust to make a meaningful difference. Learn more on our careers site at https://www.pwc.co.nz/careers.html .
Ngā whakautu ki o pātai / Your questions answered
Motuhake / Independence: Maintaining independence is fundamental to demonstrating that PwC has not been influenced by any relationships or situations that undermine our objectivity. This role requires an independence review process.
Tono tika mai / Please apply directly: We’re not currently partnering with recruitment agencies for this role. If you’d like to be considered, please apply directly - we’d love to hear from you.
Nau mai ngā tono wawe / We encourage early applications: This role may close before the listed date if we identify a suitable candidate.
Atamai hangahanga / A.I. usage: Please note that secure, A.I.-enabled tools may support parts of our recruitment process, but all applications are reviewed and decisions made by our people.
Travel Requirements
Not Specified
Available for Work Visa Sponsorship?
No
Job Posting End Date
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