Sales/Audit Manager in Commercial Cleaning
Key Responsibilities:
As the Sales/Audit Manager, you will serve as a vital link between Sales, Operations and Customer Service, ensuring alignment between client expectations and service delivery. Your role is crucial in driving business growth while maintaining high standards of service quality and compliance.
Sales & Business Development
· Identify and engage new business opportunities across commercial, residential and industrial sectors.
· Prepare and deliver tailored cleaning service proposals and quotations.
· Promote and upsell additional services, including deep cleaning and specialty maintenance solutions.
· Conduct market and competitor analysis to identify industry trends, pricing benchmarks and new opportunities.
Client Relationship Management
· Lead the setup and onboarding of new contracts, including initial walkthroughs to define service scope.
· Foster and maintain strong client relationships, ensuring satisfaction, retention and responsiveness to concerns.
· Conduct regular review meetings with clients to assess service performance, gather feedback and proactively resolve issues.
Quality Assurance and Audit
· Conduct regular quality assurance inspections using SafetyCulture (iAuditor) software to verify adherence to cleaning standards and safety protocols.
· Ensure operations comply with client contracts, internal standards and industry regulations.
· Develop and implement corrective action plans where performance is below standard.
· Identify operational and training improvements to boost overall efficiency and service quality.
· Design and manage audit templates for consistent and effective inspections.
Basic cleaning industry experience.
· Surface cleaning: Proper techniques for various sites.
· Tools & Equipment: Familiarity with cleaning supplies, vacuums, pressure washers, and floor buffers.
· Eco-friendly solutions: Understanding green cleaning methods and products
Must have a computer knowledge.
Basic knowledge of cleaning industry for Audit.
Job Types: Full-time, Permanent
Pay: $26.00 – $32.00 per hour
Benefits:
Application Question(s):
- Must be New Zealand citizen
Licence/Certification:
- Class 1 Driver Licence (Preferred)
Work Location: In person
