About EVT
LyLo Auckland is part of EVT, one of Australasia's market-leading experience creators offering careers that can take you wherever you want to go across entertainment, ventures, and travel. In a world of cookie cutter experiences, here at EVT we believe in changing the game. It's why we all call ourselves Daymakers — because each day is a chance to add the wow factor for our customers and continually grow in our own careers.
At LyLo, we keep things easy and fun — whether guests want to lie low or live it up. With premium pods, private ensuite rooms, cool communal spaces and a chill vibe, we're redefining travel for social accommodation. Miss Lucy's is our lively bar and social hub at LyLo Auckland — where the crowd's buzzing, the drinks are flowing, and every shift feels a bit like hosting the best house party in town.
EVT has an endless range of roles and career paths to explore across over 140 entertainment experiences like Event Cinemas and Moonlight Cinemas, 150 award-winning restaurants and bars, and 80+ hotels, including QT, Rydges, Atura, LyLo, Independent Collection and Australia's most loved year-round alpine resort, Thredbo. Our ventures include a ~$2.3B property portfolio and hotel management, just to name a few. Once you're in, there's no limit on where your career could take you.
The Role
We're on the hunt for a Duty Manager to keep the good times running smoothly at Miss Lucy's and across LyLo Auckland. You'll be the go-to person on shift — part host, part problem-solver, part hype-person — making sure guests have an unforgettable stay while keeping the operation ticking over like clockwork. Whether it's a full house checking in, a busy night at the bar, or a curveball only a Duty Manager could handle, you'll bring the calm, the confidence and the charisma to make it all look easy.
This role works 3–5 days a week, and we're after someone with availability across all 7 days for either morning or evening shifts — so if you love variety and don't mind mixing up your week, this one's for you.
Key Responsibilities

• Oversee the day-to-day running of Miss Lucy's in the absence of the Venue Manager.
• Be the face of Miss Lucys — greeting guests, solving problems on the spot, and making sure every interaction has that signature LyLo warmth
• Lead, support and motivate the team on shift, jumping in wherever an extra hand is needed
• Handle guest feedback and complaints with a solutions-first, no-drama approach
• Maintain safety, security and compliance standards across the property
• Log the important stuff in the duty manager handover so the next shift's set up for success

What You'll Bring

• Previous experience in a Duty Manager, or hospitality leadership role
• A current Duty Manager's Certificate (essential)
• A genuine love of people — you thrive on making guests' days better
• Cool, calm energy under pressure and sharp problem-solving instincts
• Strong communication skills and the confidence to lead a team on shift
• Flexibility to work mornings or evenings across a 7-day roster
• A good sense of humour and a "no job too small" attitude

How You Work

• Daymaker ethos — no one's too big for the small things
• Owner's mindset — acts on data/feedback; ships improvements
• Hands-on and non-hierarchical — leads from the front
• Resilient and solutions-focused — stays calm, moves fast

Perks from Day One
As part of EVT, you unlock Elevate Perks from your first day. Parity for all levels — no ivory towers.

• Free coffee and staff meals on shift, because a well-fed, well-caffeinated team is an unstoppable team
• 50% off dining and stays across EVT hotels – QT, Rydges, Atura, LyLo and more
• $2 movie tickets + discounts on Gold Class, Moonlight Cinema and Candy Bar
• Rapid career growth across our hotel & entertainment network
• Paid parental leave; community & volunteering opportunities

Apply Now
Join Miss Lucy's at LyLo Auckland and become an EVT experience creator, opportunity taker, the ultimate Daymaker.
Join and make a positive impact on our people, communities, and environment every day.
Send your CV and a short cover letter. We welcome applicants from all backgrounds and review applications as they come in — don't wait! We can't wait to see the places your career will go with EVT.
When you click apply, you'll be taken to our secure EVT careers portal (powered by Dayforce). This is our official system for managing applications across the EVT Group. You'll simply enter your details and answer a few quick screening questions so we can get to know you better.