About us | Ngā kōrero mō matou

At Public Trust, we’re passionate about empowering New Zealanders to build and protect their legacies and we do that through our incredible team of people.

As an autonomous Crown entity, we are trusted by Kiwis to guide them through life’s most important moments. Today, we’re proud to be New Zealand’s largest and most experienced trustee services organisation, leading and shaping the future of our industry.

Our work spans estate management, corporate trustee services, charitable trusts, and investments, delivering specialist care and expertise that makes a real difference for people. When you join us, you become part of a team that creates an impact that lasts.

Ready to learn more? Explore our website and check out our YouTube videos to see how we’re shaping the future.

About the role | Mō te tūranga

In this position, you will focus on assessing KiwiSaver withdrawal applications for significant financial hardship and serious illness. Many of these applications come from people facing difficult circumstances, so care and fairness are critical.

You will:

• Assess KiwiSaver withdrawal applications in line with guidelines and requirements
• Review information carefully to ensure decisions are accurate and consistent
• Work closely with KiwiSaver providers to manage applications and queries
• Handle sensitive information with professionalism and care
• Contribute to a smooth, efficient process and suggest improvements where possible

About you | Ngā kōrero mōu

You take pride in doing thoughtful, accurate work, especially when it impacts real people. You are comfortable working within guidelines, using good judgement to assess information carefully and fairly. You manage your time well, communicate clearly, and approach sensitive situations with professionalism and care.

You will bring:

• Strong attention to detail and sound judgement
• The ability to manage deadlines while maintaining quality
• Clear communication skills and a collaborative approach
• Experience in an administrative or corporate environment

What we offer | Ā mātou mahi

At Public Trust, we have a strong sense of purpose and shared values that put people at the heart of everything. We offer an inclusive and collaborative work environment, underpinned by our culture of care.

Our people love that they’re making an impact for our customers, communities and New Zealand. You’ll have access to competitive salary and ongoing development opportunities, and we offer a range of great benefits, including;

• Learning and development You will have opportunities to build your career, access to continuous learning and development, and the option to undertake paid study
• Wellbeing You’ll have access to workshops, activities and support services designed to help you feel your best — physically, mentally and emotionally
• Birthday Leave Take a paid day off for your birthday!
• Protecting what matters most You can get your will and enduring power of attorney sorted for free.

How to apply | Me pēhea te tono

If you're interested in joining our team, apply online now! To be considered for this position, you must have the legal right to live and work in New Zealand.

Job Details