NHR Group is a fast-growing, New Zealand-owned vehicle rental and leasing business. Our Pukekohe branch operates where pace, accuracy, and initiative matter. Here, you’re not just a number, you’re part of a team that values your contribution and rewards those who step up.

This is a hands-on, varied role where customer service, operational execution, and administration all come together. For the right person, it’s more than a job, it’s a career with real opportunity to grow.

About the Role

As a Customer Service Representative, you’ll be a key part of the branch’s daily performance. You’ll manage customer collections and returns, prepare agreements and payments, coordinate fleet availability, and ensure the branch operates smoothly.

It’s fast-paced, hands-on, and rewarding. You’ll juggle multiple priorities, make decisions that matter, and take ownership of your work, perfect for someone who takes pride in doing things properly and wants to make an impact.

This is a fixed term, full-time role working a rotating 4 days on / 2 days off roster, 7:15am – 5:45pm.

* This is a fixed-term, full-time role covering maternity leave for 12 months. For the right person, there may be an opportunity to continue with NHR Group beyond the fixed term, subject to business requirements at the time.*

Key Responsibilities

• Managing vehicle collections and returns
• Preparing accurate rental agreements, invoices, and payments
• Handling phone and email enquiries efficiently
• Coordinating vehicle availability and servicing
• Operating and learning two rental management systems
• Moving and positioning vehicles as required
• Completing daily cash-up and reconciliation
• Maintaining high standards across the branch and fleet

What We’re Looking For

• Experience in a fast-paced, customer-facing environment
• Strong communication and decision-making skills
• High attention to detail and accountability
• Confidence using digital systems
• A proactive, ownership mindset
• Full NZ Class 1 Driver Licence, Class 2 is a bonus.
• Ability to drive a manual or open to learning

We’re looking for someone who embraces responsibility as an opportunity to make an impact and wants to grow with a New Zealand-owned business that values its people.

Why Join NHR Group

• Time and a half for weekend shifts
• Generous commission on long-term hires
• Head office exposure in a growing NZ-owned business
• Ongoing training and development
• Clear opportunities for progression for the right person
• A role with real responsibility, influence, and visibility
• Regular team catch-ups to celebrate wins, collaborate, and maintain a supportive culture

If you’re motivated, capable, and ready to make a difference while building your career, we’d love to hear from you.

Applicants must have NZ residency or a valid NZ work visa.

We do not accept applications from recruitment agencies.