Customer Care Representative

• Full-time, Fixed term (until February 2027)
• 5x Customer Care Representative needed
• Wellington Based

Whakatairangatia nga kete o te matauranga ki te ao marama! E te tai whakarunga, e te tai whakararo - nau piki mai, nau kake mai ki te Mana Tohu Matauranga o Aotearoa.

May the baskets of knowledge (education) be brought into the world of light. We welcome one and all to join us at the New Zealand Qualifications Authority.

If you have experience in a Contact Centre environment and/or similar customer service role and wish to be part of a team which adds value every-day to our customer base and the wider business, then this may be the role for you.

Mo te turanga | About the role

The Contact Centre is a key customer facing channel for supporting NZQA's customers by phone, live chat, and e-mail. We are a team who pride ourselves on being customer-centric and aiming for first call resolution every time.

This role comes at a time when NZQA is in the midst of making several exciting enhancements to the Contact Centre. You will be part of the journey in supporting to make those enhancements, including the implementation of innovative digital platforms.

Would you like to be part of a team which:

• Offers excellent customer service to our rangatahi and learners of all ages?
• Supports Education Providers and learners throughout the year?
• Supports people who wish to live, work, and/or study in New Zealand
• Supports YOU in expanding your digital literacy knowledge as well as other professional development endeavours?

If this all sounds appealing, then we want to hear from you!

Nga Painga o NZQA | Why choose NZQA

Join NZQA and help lift quality and trust across Aotearoa New Zealand's education system through world-class assessment, quality assurance and qualifications. We are passionate about ensuring learners' achievements are recognised, allowing people to fully participate in employment, society and their communities.

NZQA is committed to lifelong learning and the diverse communities we serve. We welcome people from all backgrounds and provide a supportive environment for Maori and Pacific staff, including active networks that help guide and strengthen our strategic direction.

Discover more about what we offer: NZQA Staff Benefits

Pehea te tono mai | How to apply

If you believe you have the right mix of skills and knowledge and are passionate about making a positive contribution to the promotion of matauranga Maori pathways, and the educational success of Maori, then you may be the person we are looking for.

For more information about this role and NZQA please refer to the job description, NZQA's Customer Charter and Organisational Values.

If you would like to discuss further, please contact Dominic Jones - (04) 463-3021 or Dominic.Jones@nzqa.govt.nz

To apply, please include your CV and cover letter, prior to or latest by 5.00 pm on 16 July 2026.

You must have the right to live and work in Aotearoa New Zealand to apply for this role.

NZQA is committed to developing a diverse workforce and an inclusive workplace. We provide equal employment opportunities and welcome applications from everyone who can meet the requirements of the role.