Job Title: Customer Support/Success Representative

Location: Auckland

Company: ReadyTech

About Us: We are passionate about making a difference in the lives of animals in need. Our mission is to provide exceptional support to animal rescue organizations, ensuring they have the resources and assistance they need to save lives. We are looking for a dedicated and empathetic Customer Support/Success Representative to join our team and help us achieve our mission.

Job Description: As a Customer Support/Success Representative, you will be the first point of contact for our clients, providing them with the support and guidance they need to effectively use our services. You will play a crucial role in ensuring our clients' success and satisfaction, helping them navigate challenges and celebrate their achievements.

Key Responsibilities:

• Respond to customer inquiries via phone, email, and chat in a timely and professional manner.
• Provide comprehensive support and guidance to clients, helping them utilize our services to their fullest potential.
• Troubleshoot and resolve issues, escalating complex cases to the appropriate team members when necessary.
• Build and maintain strong relationships with clients, understanding their needs and ensuring their satisfaction.
• Conduct regular check-ins with clients to monitor their progress and address any concerns.
• Collaborate with the sales and product teams to provide feedback and improve our services.
• Maintain accurate records of customer interactions and support activities.

Qualifications:

• Passion for animal welfare and a strong commitment to our mission.
• Excellent communication and interpersonal skills.
• Previous experience in customer support or a related field.
• Ability to handle multiple tasks and prioritize effectively.
• Strong problem-solving skills and attention to detail.
• Proficiency in using customer support software and tools.
• Ability to work independently and as part of a team.

Benefits:

• Competitive salary and benefits package.
• Opportunity to make a meaningful impact in the animal rescue community.
• Flexible working hours and remote work options.
• Supportive and collaborative team environment.
• Professional development and growth opportunities.

How to Apply: If