As the Passenger Services Manager, you'll lead a team of professionals, including supervisors and trainers, delivering essential support services for our airline clients at the Airport. In this prominent role, you'll motivate high-performing teams, oversee customer relationships, and collaborate closely with senior leadership to enhance performance and foster a culture focused on safety, efficiency, reliability, and exceptional service delivery.

Your leadership will also play a crucial role in ensuring safety through the application of the Swissport safety management system, safeguarding both team members and customer operations.

• Provide OH&S oversight and guidance, fostering a positive safety culture with strong safety reporting and a Just Culture.
• Ensure compliance with company and client procedures and regulations.
• Lead optimal operational efficiency through effective planning and management of manpower, including rosters, training, and leave, as well as overseeing key cost areas and revenue capture.
• Ensure airports meet performance requirements and maintain operational integrity.
• Monitor, manage, and report on airport performance, analyzing scorecards and identifying operational weaknesses to implement corrective strategies.
• Manage the safe and secure operation of all equipment, overseeing costs for repair and maintenance.
• Lead and coach the team to foster a positive culture, actively managing individual performance, including addressing escalated grievances, complaints, and disciplinary issues.
• Cultivate a culture that values equality, fairness, transparency, and has zero tolerance for bullying, discrimination, and harassment.
• Maintain effective communication and relationships with key client representatives and stakeholders in the airport community.

• Technically proficient in multi-client airport operations, ground handling, and aircraft loading activities.
• Experienced in leading large workforces, including coaching leaders, talent development, and inspiring front-line team members, ideally in ground handling or airline environments.
• Leadership background in fast-paced, safety-focused service operations, adept at managing diverse client needs.
• Knowledgeable in training practices, ensuring compliance with regulatory and skills-based training requirements.
• Skilled in relationship-building, fostering collaborative partnerships to achieve mutual goals.
• Excellent written and oral communication skills, with strong verbal reasoning and interpersonal abilities.
• Strong administrative, time management, and organizational skills, capable of working independently under pressure and within strict timeframes, demonstrating initiative and motivation.
• Familiarity with enterprise bargaining agreements and their application in the workplace.
• Proficient in workforce planning processes, including forecasting attrition, training, leave management, and operational coverage.