Narula and Sharma Limited, is looking for Customer Service Representatives to join their team in the Auckland region and support the business in meeting sales targets and promoting business growth. The ideal candidate must be friendly, reliable, and capable of delivering excellent customer service while maintaining positive relationships with clients.

Key Duties:

• Greet customers promptly and assist them with enquiries regarding vehicle washing, cleaning, detailing, and related services.
• Provide customers with accurate information about available service packages, pricing, promotions, and estimated service timeframes.
• Deliver customer service through multiple communication channels, including face-to-face interactions, phone calls, emails, and online enquiries.
• Handle customer bookings, job scheduling, and service requests while coordinating with the operations team to ensure smooth workflow.
• Maintain accurate customer records, booking details, payments, and service histories.
• Process customer transactions, including receiving payments, issuing invoices or receipts, and operating the point-of-sale system accurately.
• Promote and assist with the sale of vehicle care products, memberships, and additional services in line with business offerings and sales targets.
• · Support upselling of services using professional customer service and sales techniques.
• Respond to customer concerns, feedback, or complaints promptly and professionally to maintain high levels of customer satisfaction.
• Assist management with day-to-day customer service and front-desk operations to support efficient business performance.
• Maintain a clean, organised, and welcoming customer reception and waiting area.
• Ensure compliance with company policies, customer service standards, workplace health and safety procedures, and operational guidelines.
• Perform other customer service and administrative duties as reasonably assigned by management.

Work Hours and Benefits

- Required to work for a minimum of 30 hours per week.

- Paid between $24 to $30 per hour.

Other requirements:

• Relevant experience is preferred but not mandatory.
• Reliable, organised, and capable of working in a fast-paced environment.
• Flexibility to work shifts, including weekends.
• Able to work independently as well as part of a team.
• Hardworking and passionate individual.

Pay: $24.00 – $30.00 per hour

Work Location: In person